Official Forum

Hi guys

I confirm you that the bug has been fixed.

Regards

Hi

I confirm that the problem is fixed.
If you still have any issue about this, please contact the support:
https://support.elite-it.com/en/ticket

It's necessary to investigate further and to do some test.
Please contact the support, the guys there will help you:
https://support.elite-it.com/en/ticket

Please contact the support to solve the problem:
https://support.elite-it.com/en/ticket

Hi Jonathan

Is it possible that you've paired the trainer to two different devices? Do you perhaps have some applications still active in the background?
This would explain the inconsisten resistance value.

Hi kubatmartin999

It may be a problem on the internal motor or on the electronic circuit board.
Please contact the support at this link:
https://support.elite-it.com/en/ticket

Please contact the support:
https://support.elite-it.com/en/ticket

I understand your frustration and I appreciate your feedback.

Please write to the support again.
Our team is currently hard at work on a new update, and your valuable input, along with your data, could greatly assist in getting the problem sorted out swiftly. Thanks for being a part of our community!

Buongiorno Mi dispiace per l'accaduto. Per capire meglio cosa è andato storto nella fase di generazione degli allenamenti, è necessario analizzare i dati del test. Le chiedo cortesemente di contattare il nostro servizio di assistenza, in questo modo i colleghi potranno richiederle i file dei test se...

Did you already check in your spam folder?
If you still cannot find it, please contact the support specifying the serial number of the trainer and account used in the registration:
https://support.elite-it.com/en/ticket