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by Elite Admin S
Tue Jun 16, 2020 11:03 am
Forum: My e-training Mobile
Topic: Lost Ant+ connection during program training
Replies: 5
Views: 1925

Re: Lost Ant+ connection during program training

@Michaelwestergaard,

contact our customer care at myetraining@elite-it.com to investigate further

Regards
by Elite Admin S
Tue Jun 16, 2020 11:01 am
Forum: Direto & Direto X
Topic: Direto X power reading too low
Replies: 1
Views: 359

Re: Direto X power reading too low

Hi

Did you do a calibration of your Direto X?
The offset value you get is closer to the original one?

Regards
by Elite Admin S
Tue Jun 16, 2020 11:00 am
Forum: My e-training Desktop
Topic: Strava connection
Replies: 1
Views: 429

Re: Strava connection

Hi

If you set the connection in the app, simply the app will "remember" your Strava account.
But you have anyway to export manually your training to Strava from the history section, it is not automatically synced.

Regards
by Elite Admin S
Tue Jun 09, 2020 10:12 am
Forum: Interactive Trainers
Topic: Vibration with my new rollers - is this normal ??
Replies: 1
Views: 1265

Re: Vibration with my new rollers - is this normal ??

Hi

Please contact the customer care at myetraining@elite-it.com.
It's necessary to investigate further

Regards
by Elite Admin S
Tue Jun 09, 2020 10:09 am
Forum: Interactive Trainers
Topic: DIRETO X - "Quick release" too short?
Replies: 2
Views: 464

Re: DIRETO X - "Quick release" too short?

Please contact our customer care at myetraining@elite-it.com adding some photos to understand the situation

Regards
by Elite Admin S
Tue Jun 09, 2020 9:36 am
Forum: Smart Trainers
Topic: What trainer to choose in Swift?
Replies: 1
Views: 531

Re: What trainer to choose in Swift?

Hi

Select controllable trainer and:
- if you use bluetooth, you should see a "QD" option
- if you use ant+, you have to select the option with the "fe-c" word on it

Regards
by Elite Admin S
Fri Jun 05, 2020 7:39 am
Forum: Direto & Direto X
Topic: After a few weeks break, the trainer is very noisy
Replies: 1
Views: 261

Re: After a few weeks break, the trainer is very noisy

Hi It's necessary to hear the noise to understand better the situation. Please contact the customer care at myetraining@elite-it.com and add a video in which is possible to hear the noise. The guys there will tell you what to do. About warranty, it depends on the countries. In Europe warranty lasts ...
by Elite Admin S
Fri Jun 05, 2020 7:38 am
Forum: Turbo Muin
Topic: Turbo Miun mother board broken
Replies: 1
Views: 218

Re: Turbo Miun mother board broken

Hi

Contact the customer care at myetraining@elite-it.com

Regards
by Elite Admin S
Wed Jun 03, 2020 9:41 am
Forum: My e-training Mobile
Topic: Direto X e ant+ configurazione
Replies: 2
Views: 285

Re: Direto X e ant+ configurazione

La fascia cardio va accoppiata al dispositivo che si utilizza. Quindi il dispositivo deve supportare il protocollo della fascia. Nel suo caso, la fascia sarà sicuramente ant+. Sul pc, dovrà quindi utilizzare una chiavetta ant come questa: https://www.shopelite-it.com/sensori-adattatori-e-fasce/senso...
by Elite Admin S
Fri May 29, 2020 8:17 am
Forum: Turbo Muin
Topic: Sounds like water inside.
Replies: 1
Views: 257

Re: Sounds like water inside.

A sound like water, especially in the first 10 minutes of training, it's normal. It's due to the oil inside that mix, when it warms up the sound should diminish. Some trainer does it more, some less. But if the sound is heavy, there may be a problem. So, the best thing to do is to contact our custom...

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