Search found 1180 matches

by Elite Admin S
Tue Sep 04, 2018 8:01 am
Forum: Qubo Digital / Novo Smart
Topic: Qubo Digital Upgrade?
Replies: 12
Views: 3343

Re: Qubo Digital Upgrade?

Hi kiff

Yes, it is upgradable.
For the complete procedure, contact the customer care at myetraining@elite-it.com
by Elite Admin S
Mon Sep 03, 2018 12:28 pm
Forum: My e-training Desktop
Topic: My Elite Training Desktop Browser too old
Replies: 1
Views: 60

Re: My Elite Training Desktop Browser too old

Hi Adam It is necessary to investigate further. Please contact our customer care at myetraining@elite-it.com. Add a short description of the issue and a screenshot of the error you get. Also, copy in the email all the installation data (to get them, run my e-training Desktop and click on the support...
by Elite Admin S
Mon Sep 03, 2018 9:25 am
Forum: Direto
Topic: Direto ERG mode not working in Zwift
Replies: 3
Views: 143

Re: Direto ERG mode not working in Zwift

Zwift can disable erg mode on a segment if for some reason you're not able to maintain the current power.
Then, it will enable again the erg mode in the following segment (if your speed allow to reach the required power, of course).
by Elite Admin S
Mon Sep 03, 2018 9:16 am
Forum: Direto
Topic: Direto no power reading
Replies: 3
Views: 116

Re: Direto no power reading

It seems a disconnection problem.
It may be due to interference.

Please try in this way: use a usb extension cable to put the ant dongle closer to the trainer.
Let me know if the situation improves.

Regards
by Elite Admin S
Mon Sep 03, 2018 9:14 am
Forum: Trainers general discussion
Topic: Problem Qubo Digital Smart B +
Replies: 3
Views: 1329

Re: Problem Qubo Digital Smart B +

@karakitsg

You shouldn't have any issue with your iPhone, as it supports the bluetooth smart protocol.
Do you also have a Qubo Digital Smart B+?
Do you get any error when you try to connect to it?

Regards
by Elite Admin S
Mon Sep 03, 2018 8:46 am
Forum: Direto
Topic: Direto Software Update
Replies: 1
Views: 128

Re: Direto Software Update

Hi

If you mean the firmware, you shouldn't need an upgrade in this moment (we haven't done any important update to the firmware)
Anyway, soon we will release an app that will allow to check and in case upgrade the firmware of our trainers.

Regards
by Elite Admin S
Fri Aug 31, 2018 8:08 am
Forum: My e-training Desktop
Topic: Volano Smart B+
Replies: 5
Views: 111

Re: Volano Smart B+

Mikael, for us is important to understand the cause of this kind of issues. Please run my e-training Desktop and click on the support icon (upper right corner). A windows with lot of information will appear. Then write to our customer care at myetraining@elite-it.com adding all those information and...
by Elite Admin S
Thu Aug 30, 2018 8:51 am
Forum: Forum questions
Topic: 'The requested topic does not exist.'
Replies: 3
Views: 167

Re: 'The requested topic does not exist.'

As indicated in the welcome message in this forum: This forum has the goal of creating a friendly and inviting place where to discuss and ask for advices on indoor training and on our products. In the forum are involved some Elite technicians, so it is possible to ask suggestions and advices. The fo...
by Elite Admin S
Thu Aug 30, 2018 8:40 am
Forum: Direto
Topic: Training Test on Direto - negative numbers
Replies: 4
Views: 134

Re: Training Test on Direto - negative numbers

I'm sorry for your disappointment. You've written to the customer care the 13th of August at 21:49 in the night. Elite was closed for summer holidays and the 15th of August is national holiday in Italy. Indeed we try even during summer holidays to reply within 2 days but sometimes it happen that we ...
by Elite Admin S
Thu Aug 30, 2018 8:29 am
Forum: My e-training Desktop
Topic: Volano Smart B+
Replies: 5
Views: 111

Re: Volano Smart B+

Yes, it is possible. You have to use the beta version of the software. To download it: - go to this page: http://www.elite-it.com/en/products/global/trainers/app/app-my-e-training - click on "click to download" - click on "participate to the beta phase" Remember that your pc must...

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