Search found 1572 matches

by Elite Admin S
Tue Apr 16, 2019 9:24 am
Forum: Drivo & Drivo II
Topic: 'Forbidden' allen bolt doubt on Drivo 2
Replies: 1
Views: 147

Re: 'Forbidden' allen bolt doubt on Drivo 2

Please don't touch screws if you're not told to do it. That screw is the one that is used to tighten the belt. If you tighten it too much, you can damage the trainer. Please run the calibration (after a 10 minutes training, to warm the trainer up) and then check the offset value. It must be equal or...
by Elite Admin S
Tue Apr 16, 2019 8:59 am
Forum: Trainers general discussion
Topic: Qubo hydromag serial number
Replies: 1
Views: 310

Re: Qubo hydromag serial number

Hi

Qubo Hydromag hasn't got a serial number.
There is a sticker with the date of production, but nothing more.
May I ask you why you need it?

Regards
by Elite Admin S
Tue Apr 16, 2019 8:58 am
Forum: My e-training Desktop
Topic: problemi installazione my e trainer
Replies: 2
Views: 157

Re: problemi installazione my e trainer

Se il programma non si avvia, provate a disinstallare completamente il software e a scaricarlo nuovamente dalla nostra pagina web (https://www.elite-it.com/it/prodotti/ap ... e-training). Se il problema persiste, contattate l'assistenza tecnica all'indirizzo myetraining@elite-it.com

Saluti
by Elite Admin S
Tue Apr 16, 2019 8:56 am
Forum: Direto
Topic: Inconsistent Power on Direto
Replies: 3
Views: 220

Re: Inconsistent Power on Direto

Hi Martin Here in the forum we doesn't answer daily, as you can see. But about the customer care, we've received only one request the 27th of march and you got a reply within 48hours. I see that you've sent the trainer to the distributor for a repair, so all should be ok now. If it is not so, please...
by Elite Admin S
Tue Apr 16, 2019 8:50 am
Forum: My e-training Desktop
Topic: Minimum My e-traing Desktop features
Replies: 2
Views: 153

Re: Minimum My e-traing Desktop features

Hi My e-training Desktop, our new software, has various improvements compared to our old Real software. For example, in Real software now geolocated courses are no more available. Also, the FTP test has never been present in Real. In Real, it was not possible to connect external power sensor, also. ...
by Elite Admin S
Tue Apr 16, 2019 8:29 am
Forum: Kura
Topic: perdita segnale da Kura Elite s/n 27087
Replies: 1
Views: 71

Re: perdita segnale da Kura Elite s/n 27087

Data la situazione, consiglio di contattare il servizio di assistenza tecnica per approfondire la situazione.
Scriva all'indirizzo myetraining@elite-it.com

Saluti
by Elite Admin S
Tue Apr 16, 2019 8:28 am
Forum: Misuro
Topic: No connection
Replies: 3
Views: 186

Re: No connection

1 flash for the Mag 8.
Here's the email to contact the customer care: myetraining@elite-it.com

regards
by Elite Admin S
Tue Apr 16, 2019 8:27 am
Forum: Other Trainers
Topic: Volare mag force gel set up
Replies: 3
Views: 178

Re: Volare mag force gel set up

Hi You can use a ant+ speed&cadence sensor, no problem. If the sensor is working properly and the configuration is correct, you shouldn't have any issue with the software. Please contact our customer care at myetraining@elite-it.com, adding all the information related to the configuration you've...
by Elite Admin S
Tue Apr 16, 2019 8:24 am
Forum: Drivo & Drivo II
Topic: Elite Drivo II noise (from body)
Replies: 8
Views: 395

Re: Elite Drivo II noise (from body)

Guys,

if you have any strange noise from the trainer, contact our customer care at myetraining@elite-it.com and send us a short video in which we can hear the noise and understand the possible cause

Regards
by Elite Admin S
Tue Apr 16, 2019 8:22 am
Forum: My e-training Desktop
Topic: Errore avvio applicazione
Replies: 2
Views: 182

Re: Errore avvio applicazione

Provate a disinstallare il software completamente e reinstallarlo scaricando il file di installazione direttamente dal nostro sito:
https://www.elite-it.com/it/prodotti/ap ... e-training

Se ancora ci fossero problemi, contattateci all'indirizzo myetraining@elite-it.com

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