Search found 1586 matches

by Elite Admin S
Tue May 07, 2019 11:59 am
Forum: My e-training Desktop
Topic: Voucher Code - Elite Turbo Muin Smart Turbo Trainer
Replies: 1
Views: 765

Re: Voucher Code - Elite Turbo Muin Smart Turbo Trainer

Contact the customer care at myetraining@elite-it.com and add a photo of the wrong coupon code

Regards
by Elite Admin S
Tue May 07, 2019 11:55 am
Forum: My e-training Mobile
Topic: Apple watch as heart rate sensor
Replies: 7
Views: 2708

Re: Apple watch as heart rate sensor

The problem is how the device transmits to the external.
If a device doesn't send data out in a standard way, there's no much we can do unfortunately.
by Elite Admin S
Tue May 07, 2019 11:51 am
Forum: Trainers general discussion
Topic: Zwift compatible?
Replies: 1
Views: 905

Re: Zwift compatible?

Post a photo of the trainer and I'll let you know (or if you need to know it urgently, send an email at the customer care at real@elite-it.com adding a photo of the trainer)

Regards
by Elite Admin S
Tue May 07, 2019 11:50 am
Forum: Qubo Digital / Novo Smart
Topic: Qubo Digital Smart B+ Making a loudly noise!
Replies: 1
Views: 1912

Re: Qubo Digital Smart B+ Making a loudly noise!

Hi

It's due to a mechanical issue and unfortunately it's not repairable.
But we're analyzing your specific case with our commercial department to try to meet you half way, you'll receive a reply soon

Regards
by Elite Admin S
Thu Apr 18, 2019 9:12 am
Forum: Smart Trainers
Topic: Drivo mantenimiento
Replies: 5
Views: 3029

Re: Drivo mantenimiento

Confirmo lo que dice aitorm78.
Contactanos al correo myetraining@elite-it.com y adjunta un video en el cual se puede escuchar el sonido

Un saludo
by Elite Admin S
Thu Apr 18, 2019 9:10 am
Forum: My e-training Mobile
Topic: Apple watch as heart rate sensor
Replies: 7
Views: 2708

Re: Apple watch as heart rate sensor

Sorry guys, the apple watch is not compatible with our app.

Regards
by Elite Admin S
Thu Apr 18, 2019 9:09 am
Forum: My e-training Desktop
Topic: My E Training - None Stop crash Drama
Replies: 5
Views: 1497

Re: My E Training - None Stop crash Drama

@rosejsrhill,

contact the customer care you as well, it's necessary to investigate further
by Elite Admin S
Tue Apr 16, 2019 11:29 am
Forum: Trainers general discussion
Topic: Trainer Muin Speed Descrepancy
Replies: 2
Views: 1216

Re: Trainer Muin Speed Descrepancy

Hi Calibration is not available if you use a Turbo Muin (or maybe do you have a Real Turbo Muin instead?). The speed issue is due to wrong circumference setting, instead. In fact, in your Garmin you have to insert a circumference value that consider also the internal ratio of the trainer. If you hav...
by Elite Admin S
Tue Apr 16, 2019 11:24 am
Forum: Direto
Topic: Direto con pendenze superiori al real
Replies: 5
Views: 1892

Re: Direto con pendenze superiori al real

@agianlu63, consigliamo vivamente di inserire il peso corretto per avere una buona simulazione. Questo perché solo con il peso corretto si può avere una buona simulazione della pendenza (e quindi un buon realismo). Cerco di spiegarmi con qualche esempio. Supponiamo di avere un ciclista di 80 kg, che...
by Elite Admin S
Tue Apr 16, 2019 10:58 am
Forum: myRealVideo
Topic: MyReal Video Download - Secure Channel Error 12157
Replies: 2
Views: 2061

Re: MyReal Video Download - Secure Channel Error 12157

Please contact our customer care at real@elite-it.com

Regards

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