Search found 1809 matches

by Elite Admin S
Mon Sep 25, 2017 10:06 am
Forum: Direto & Direto X
Topic: Direto speed value too high on non-Elite device
Replies: 2
Views: 3544

Re: Direto speed value too high on non-Elite device

Hi

I confirm you that you have to use a modified value for Direto if you use a non elite device.
In your case, you have to use circumference / 12.1 (soon we will update the table, sorry)

Regards
by Elite Admin S
Mon Sep 25, 2017 10:05 am
Forum: Software Real
Topic: file missing reinstall?
Replies: 3
Views: 2034

Re: file missing reinstall?

Hi

please contact our customer care at real@elite-it.com adding a screenshot of the error

Regards
by Elite Admin S
Mon Sep 25, 2017 10:03 am
Forum: My e-training Mobile
Topic: Where is Pedaling Analysis in iOS app?
Replies: 3
Views: 2550

Re: Where is Pedaling Analysis in iOS app?

I'm sorry, I've written a wrong information. My fault.

The pedal analysis is not available in the app in this moment, we will release it in few months.
If you prefer to cancel your subscription until the pedal analisys is available, please contact our customer care at real@elite-it.com.

Regards
by Elite Admin S
Fri Sep 22, 2017 12:48 pm
Forum: Kura
Topic: Kura giving absurd power number
Replies: 8
Views: 7886

Re: Kura giving absurd power number

Are you sure to have put the correct circumference value in the app?
Which value have you inserted?
by Elite Admin S
Fri Sep 22, 2017 9:51 am
Forum: Software Real
Topic: Problemi reali software
Replies: 26
Views: 22575

Re: Problemi reali software

Il Rampa nasce per l'utilizzo con la app my e-training su smartphone o tablet. Quindi con la app lo può assolutamente già usare. Il Rampa trasmette sia in ant+ che in bluetooth smart. Quest'ultimo protocollo è disponibile ormai praticamente su tutti gli smartphone e tablet in circolazione (a differe...
by Elite Admin S
Thu Sep 21, 2017 10:16 am
Forum: Real trainers
Topic: RealTour B+ Ant+ Connection issue
Replies: 1
Views: 1885

Re: RealTour B+ Ant+ Connection issue

Hi Darren

I've checked with our customer care and we've found only one request with the mail you're using in the forum (the one you've reported below).
The technician that have answered you the first time is going to contact you again in few hours.

Regards
by Elite Admin S
Thu Sep 21, 2017 10:09 am
Forum: Software Real
Topic: Problemi reali software
Replies: 26
Views: 22575

Re: Problemi reali software

Buongiorno Ci scusiamo per la confusione in questa fase di transizione. Cerco di spiegare tutto dall'inizio. Il software per pc per i vecchi trainer Real (RealAxiom, RealTour, RealPower...) era gratuito. Qubo Digital e Rampa erano pensati per l'utilizzo con la app e non con il software per pc, quind...
by Elite Admin S
Wed Sep 20, 2017 11:18 am
Forum: My e-training Mobile
Topic: Drivo Calibration- etraining app update
Replies: 2
Views: 2765

Re: Drivo Calibration- etraining app update

Hi

It's a good habit to perform a calibration around one time per month.
About the power fluctuations, it's quite normal due to the high precision of the power sensor. If you prefer to have a more stable power visualization, increase the value. Give it a try to evaluate if it is better.

Regards
by Elite Admin S
Wed Sep 20, 2017 10:26 am
Forum: My e-training Mobile
Topic: Connecting Elite Qubo Power Mag Smart Trainer to my training app
Replies: 1
Views: 1730

Re: Connecting Elite Qubo Power Mag Smart Trainer to my training app

Hi

I've been told that you're already in contact with our customer care to solve the issue.

Regards
by Elite Admin S
Wed Sep 20, 2017 10:22 am
Forum: My e-training Mobile
Topic: changing the circumference of qubo digital smart b +
Replies: 4
Views: 3336

Re: changing the circumference of qubo digital smart b +

If you select the Qubo Digital smart b+ in the settings, the app will set the circumference value automatically (it is the circumference of the elastogel roller). 47mm is the correct value

Regards

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