Search found 19 matches

by Elite Admin M
Fri Mar 17, 2017 8:24 am
Forum: My e-training
Topic: Add post to my etraing
Replies: 1
Views: 234

Re: Add post to my etraing

Hi I'm sorry, the my e-training section was blocked (it was a mistake). Now it is opened. About the Strava export, it should work properly. We've just done some test and it works well. Please contact our customer care using the contact form in the app itself (so we will receive all the informations ...
by Elite Admin M
Thu Mar 16, 2017 9:18 am
Forum: Bugs
Topic: 1 - SW routeimport issue 2 - save error on partial completed route
Replies: 1
Views: 209

Re: 1 - SW routeimport issue 2 - save error on partial completed route

Hi John About the import, it would be necessary to check the file to understand the issue. If you send it to us at real@elite-it.com (with a short explanation of the issue), we'll have a look at it. About the second issue, are you sure you have selected the proper time period in the upper part of th...
by Elite Admin M
Thu Mar 16, 2017 9:13 am
Forum: Suggestions
Topic: desire to zoom in on part of route while on trainer
Replies: 1
Views: 201

Re: desire to zoom in on part of route while on trainer

Thanks, your suggestions will be forwarded to the development team.

Regards
by Elite Admin M
Thu Mar 16, 2017 9:10 am
Forum: Software Real General Discussion
Topic: Création programme géolocalisés
Replies: 1
Views: 232

Re: Création programme géolocalisés

Hi

Please contact the customer care at real@elite-it.com and ask for the latest beta to solve the problem.

Regards
by Elite Admin M
Thu Mar 16, 2017 9:09 am
Forum: Bugs
Topic: RealVideo rider profile weight bug (resistence 10x)
Replies: 1
Views: 154

Re: RealVideo rider profile weight bug (resistence 10x)

Hi

I confirm the bug, but it's not true that the fix won't be fixed 'til fall ;)
In the next official update release (in the next months), the problem will be fixed.

Regards
by Elite Admin M
Thu Mar 09, 2017 11:21 am
Forum: Trainers general discussion
Topic: Import video from Garmin Virb Camera
Replies: 3
Views: 463

Re: Import video from Garmin Virb Camera

Hi

Do you mean connecting the Virb Camera to myRealVideo?
It is not possible, sorry.
I'll forward your request to our development team.

Regards
by Elite Admin M
Thu Mar 09, 2017 11:18 am
Forum: Trainers general discussion
Topic: Elite Qubo Fluid vs Elite Qubo Power Fluid? Measures Power with Misuro B+
Replies: 1
Views: 337

Re: Elite Qubo Fluid vs Elite Qubo Power Fluid? Measures Power with Misuro B+

Hi

It's the same trainer.
If it is the misuro compatible version, you can use the Misuro on it to have the transmission of power.
But the power value is only calculated from speed, the Misuro is not a power sensor.

Regards
by Elite Admin M
Thu Mar 09, 2017 11:12 am
Forum: Software Real General Discussion
Topic: Problem Exporting to Training Peaks
Replies: 2
Views: 268

Re: Problem Exporting to Training Peaks

Hi

Are you using the direct export from the app?
Or are you trying to import a .tcx file?

Regards
by Elite Admin M
Thu Mar 09, 2017 11:03 am
Forum: Bugs
Topic: Training test error
Replies: 1
Views: 210

Re: Training test error

Good morning

There is a bug in that version that can cause this error in some specific case.
Please contact our customer care at real@elite-it.com and ask for the latest beta version, that fix this bug.

Regards
by Elite Admin M
Tue Feb 21, 2017 10:00 am
Forum: Software Real General Discussion
Topic: Downloading .tcx files
Replies: 1
Views: 374

Re: Downloading .tcx files

Hi

Which error do you get in Garmin Connect?
The file should upload, but speed may be incorrect (we're working with them about this issue, it seems to be due on how they interpretate the data in the tcx files)

Regards

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