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by Elite Admin S
Fri Apr 16, 2021 12:40 pm
Forum: Direto & Direto X
Topic: Direto XR hard resistance at the start.
Replies: 16
Views: 1924

Re: Direto XR hard resistance at the start.

@gaspie,

please contact the customer care to investigate the situation:
https://support.elite-it.com/

Regards
by Elite Admin S
Fri Apr 16, 2021 12:14 pm
Forum: Direto & Direto X
Topic: Request for power smoothing = 0
Replies: 4
Views: 191

Re: Request for power smoothing = 0

Hi

On PowerTap you have a freewhell hub that interrupt completely (and immediately) the traction.
On Direto, instead, the hub is connected with the front pulley where there is still some friction for those seconds.
It's due to how the trainer works, we cannot change this.

Regards
by Elite Admin S
Fri Apr 16, 2021 12:04 pm
Forum: Software Real
Topic: My Real Videos
Replies: 1
Views: 22

Re: My Real Videos

Hi

I confirm you that we are having some problems with our server.
As Real is no more supported at development level, we don't know if the problem will be solved.

I suggest you to start using our my e-training software instead
https://www.elite-it.com/en/products/ap ... e-training

Regards
by Elite Admin S
Fri Apr 16, 2021 11:59 am
Forum: Direto & Direto X
Topic: Valore potenza dubbio
Replies: 1
Views: 36

Re: Valore potenza dubbio

Buongiorno Le confermo che è corretto tenere la difficoltà al 100%. Se la simulazione non risulta realistica, verifichi innanzitutto di aver inserito il peso corretto nella configurazione del ciclista. Faccia anche la calibrazione del trainer e prenda nota del valore di offset che ottiene. Se il pro...
by Elite Admin S
Thu Apr 15, 2021 10:52 am
Forum: Qubo Digital / Novo Smart
Topic: Qubo digital smart b+ resistenza non varia
Replies: 4
Views: 1816

Re: Qubo digital smart b+ resistenza non varia

Ciao Se avete problemi con la resistenza del trainer, il primo test da fare è verificare il funzionamento del freno in modalità livelli. Pedalate a velocità costante e incrementate gradualmente il livello. Se non sentite variare la resistenza nemmeno in questa modalità, contattate l'assistenza tecni...
by Elite Admin S
Thu Apr 15, 2021 10:42 am
Forum: Direto & Direto X
Topic: Direto XR hard resistance at the start.
Replies: 16
Views: 1924

Re: Direto XR hard resistance at the start.

Hi guys I suppose you're using ERG mode. In ERG mode, the resistance of the trainer is based on the target power and the speed at which you're pedaling. So, if you have set a high power (for example 300W) and you're pedaling at low speed, resistance will be set very high. When you create an ERG mode...
by Elite Admin S
Thu Apr 15, 2021 10:25 am
Forum: Trainers general discussion
Topic: Elite Suito Garmin Connect
Replies: 2
Views: 26

Re: Elite Suito Garmin Connect

Hi

About circumference and speed, here's a useful link:
https://elitesrl.zendesk.com/hc/en-us/a ... party-apps

Regards
by Elite Admin S
Thu Apr 15, 2021 10:23 am
Forum: My e-training Desktop
Topic: synchronise training settings across devices?
Replies: 1
Views: 11

Re: synchronise training settings across devices?

Hi

I'm sorry, but personal settings are not synchronized between the various devices.
I'll forward your request to the developers anyway.

Regards
by Elite Admin S
Thu Apr 15, 2021 10:16 am
Forum: My e-training Mobile
Topic: Upload of training
Replies: 2
Views: 239

Re: Upload of training

Hi If you download a video on a device, you cannot find it on different devices. You'll have to download the same video file also on the other devices. That said, about the historic screen, you should find the training session in all the devices if you use the same account. If you can't see it, do a...
by Elite Admin S
Thu Apr 15, 2021 8:32 am
Forum: Trainers general discussion
Topic: Beeping issue
Replies: 1
Views: 73

Re: Beeping issue

Hi

If the beep appears even without the battery, the problem must be mechanic (maybe some squeaking noise that sound like a beep?)
I suggest you to contact the support at this page:
https://support.elite-it.com

Add a short video in which we can hear the noise

Regards

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