Search found 2426 matches

by Elite Admin S
Wed Jan 19, 2022 3:46 pm
Forum: Direto, Direto X, Direto XR
Topic: Broken Direto axle!!
Replies: 12
Views: 5382

Re: Broken Direto axle!!

ATTENTION!!!! Please guys don't dismantle the trainer by yourself. Without proper equipment it is not possible to repair it. This will invalid warranty, if it is present. Also, the trainer can be repaired in our lab, even without warranty. But if you damage it, it may be not repairable. Please conta...
by Elite Admin S
Wed Jan 19, 2022 3:36 pm
Forum: Suito
Topic: Suggested Mainteinance x Suito
Replies: 3
Views: 70

Re: Suggested Mainteinance x Suito

Non è richiesta particolare manutenzione per il suito.
Calibrazione ogni 3-4 settimane di utilizzo, riporlo in un posto asciutto quando non lo si usa, tenere oliata correttamente la cassetta

In caso di slittamento, contattate il servizio di assistenza per ulteriori verifiche

Saluti
by Elite Admin S
Wed Jan 19, 2022 3:29 pm
Forum: Suito
Topic: Suito resistance way too low.
Replies: 3
Views: 70

Re: Suito resistance way too low.

Also, do this test.
In my e-training select level mode.
Pedal at constant speed and increase gradually the level.
Do you feel the resistance change or not?

If not, there is a problem with the electronic circuit board and you have to contact our support:
https://support.elite-it.com/en/ticket

Regards
by Elite Admin S
Wed Jan 19, 2022 3:28 pm
Forum: Suito
Topic: Firmware update 196
Replies: 14
Views: 1802

Re: Firmware update 196

I'm sorry gen.
Please contact our support to understand what has gone wrong:
https://support.elite-it.com/en/ticket

Regards
by Elite Admin S
Wed Jan 19, 2022 3:26 pm
Forum: Trainers general discussion
Topic: Thinking of upgrading to direto xrt
Replies: 1
Views: 120

Re: Thinking of upgrading to direto xrt

Hi There are some difference, of course, as we have tried to improve the trainer in every upgrade. Bu I don't think it justifies a new purchase in my opinion (I know, it's opposite to our interests :D ) Unless you are considering to purchase the Rizer accessory... which is compatible only with the X...
by Elite Admin S
Wed Jan 19, 2022 3:22 pm
Forum: Forum questions
Topic: suitoet tablette android.
Replies: 1
Views: 69

Re: suitoet tablette android.

The Bluetooth LE (low energy) requires the position/localization/GPS to work properly.
So, please activate it.

If you still are having problems, look also at this article:
https://elitesrl.zendesk.com/hc/en-us/a ... -problems-

Regards
by Elite Admin S
Wed Jan 19, 2022 3:18 pm
Forum: My e-training
Topic: Pedaling analysis costs
Replies: 1
Views: 56

Re: Pedaling analysis costs

Hi

The cost allows you to have the function lifetime, but to use the pedal analysis is necessary to have an active subscription anyway

Regards
by Elite Admin S
Tue Jan 18, 2022 1:50 pm
Forum: Direto, Direto X, Direto XR
Topic: Direto XR destroy bike frame during lifting by Rizer
Replies: 4
Views: 193

Re: Direto XR destroy bike frame during lifting by Rizer

Good morning

I see that you're already in contact with our customer care to investigate the situation.
Please go on with the technician who is taking care of your case and at the end if you like share here your experience ;)

Regards
by Elite Admin S
Tue Dec 28, 2021 10:41 am
Forum: Suito
Topic: Suito-T issue - knocking sound
Replies: 6
Views: 853

Re: Suito-T issue - knocking sound

Hi guys Every time you have strange noises or vibrations coming from the trainer, it's necessary to contact the support. Specify the trainer model, serial number and add a video in which we can hear the noise (as usually the video files are large, a good thing to do is to use a file sharing site - f...

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