Search found 2164 matches

by Elite Admin S
Fri Sep 17, 2021 11:18 am
Forum: Suggestions
Topic: for real video
Replies: 4
Views: 261

Re: for real video

Hi ymarti About your proposals: 1) give the possibility to hide the numerical data (time, cadence, power, etc.) to have more screen available 2) give the possibility to hide the pause and stop buttons (during the last km's the track is covered if the route display function is activated) 3) give the ...
by Elite Admin S
Fri Sep 17, 2021 10:58 am
Forum: Smart Trainers
Topic: Faulty super high cadence in Turno
Replies: 1
Views: 15

Re: Faulty super high cadence in Turno

Hi

Please contact our customer care, it is necessary to analyze the data.
https://support.elite-it.com/en/ticket
by Elite Admin S
Fri Sep 17, 2021 10:57 am
Forum: Direto, Direto X, Direto XR
Topic: Direto XR Calibrage
Replies: 5
Views: 766

Re: Direto XR Calibrage

Hi

To do the calibration, you don't need the subscription.
Run my e-training and do the calibration there. Check the offset value, it's important to understand the status of the internal belt

Regards
by Elite Admin S
Fri Sep 17, 2021 10:55 am
Forum: Direto, Direto X, Direto XR
Topic: Awful noise coming from my Direto XR
Replies: 2
Views: 30

Re: Awful noise coming from my Direto XR

Hi

Please contact our customer care. Specify the trainer model, serial number and add the link of the video:
https://support.elite-it.com/en/ticket

Regards
by Elite Admin S
Thu Sep 16, 2021 8:16 am
Forum: Zumo
Topic: Cadence sending but no power
Replies: 3
Views: 117

Re: Cadence sending but no power

Hi Chris

Check the weight in the rider setting.
Even if it is correct, change it (+/- 1kg) so we can be sure that the value is overwritten and let me know if still you can't feel the resistance change

Regards
by Elite Admin S
Thu Sep 16, 2021 8:11 am
Forum: Direto, Direto X, Direto XR
Topic: Direto bearings
Replies: 3
Views: 40

Re: Direto bearings

Hi Declan

I see that you're already in contact with one of our technician to solve the problem.

Regards
by Elite Admin S
Thu Sep 16, 2021 8:08 am
Forum: Suito
Topic: Spacer with PG1230
Replies: 2
Views: 20

Re: Spacer with PG1230

Hi

Usually with a 12sp cassette no spacers are needed (there are some exceptions, though).
Check with your trusted mechanic or send us a video in which we can see the play and how the cassette is mounted:
https://support.elite-it.com/en/ticket
by Elite Admin S
Thu Sep 16, 2021 8:05 am
Forum: Direto, Direto X, Direto XR
Topic: Direto XR Calibrage
Replies: 5
Views: 766

Re: Direto XR Calibrage

Hi chimay

Please run the calibration and check the offset value you get.
Compare it to the one written on the sticker on your trainer.
Can you tell me both the values?

Regards
by Elite Admin S
Wed Sep 15, 2021 10:09 am
Forum: Direto, Direto X, Direto XR
Topic: Direto bearings
Replies: 3
Views: 40

Re: Direto bearings

Hi

The bearings cannot be replaced without proper equipment.
May I ask you why do you want to replace the bearings? Did you notice any strange noise coming from the trainer?

I'm not sure about the part you're holding in your hand, is it a simple washer? Or is it opened (seeger/circlip)?

Regards
by Elite Admin S
Wed Sep 15, 2021 8:22 am
Forum: Suito
Topic: Elite Suito - Cant Pedal
Replies: 1
Views: 23

Re: Elite Suito - Cant Pedal

Hi Are you sure to have used the correct adapters and to have mount the bike properly? Please take a look at the video at this link: https://elitesrl.zendesk.com/hc/en-us/articles/360021012440-Adapters-required-based-on-the-bike-you-will-be-using-with-Direto-XR-Direto-XR-T-Suito-and-Suito-T- If stil...

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