Elite forum

Hi There's definitely something wrong with power. The problem may be caused by the power supply or it may be due to the electronic circuit board. Do you have a tester/multimeter to check the output of the power supply? Or can you ask to your car electrician or in an electronic shop to check it for y...

Hi

If you mean the rotating nut of the Direto XR, you can find it here:
https://www.shopelite-it.com/en/sensors ... -direto-xr

If you have a Direto or a Direto X instead contact us from here:
https://support.elite-it.com/

Hi If you use my e-training on a smartphone/tablet, all works properly? Check also these points: - number of flashes set on the misuro B+ - battery charge level - position of the misuro (orientation is important, also check that the two notches on the short side of the misuro are aligned with the ma...

Hi guys Basically, it depends on the type of communication selected (ant+ fe-c or ant Elite speed channel). For example, Garmin Fenix doesn't support the ant+ fe-c controllable trainers. So, you have to pair the trainer as if it were a speed&cadence sensor. In this case, you have to divide the c...

Hi Contact the customer care: https://support.elite-it.com Add the serial number of your Zumo: https://elitesrl.zendesk.com/hc/en-us/articles/360013874379-How-to-find-the-serial-number Add also a little video in which we can hear the noise. If the file is too heavy, use a file sharing site like http...

Hi gaspbeanie

You have to consider that Direto measures power on the hub and not on the pedal.
When you stop pedaling, on the hub there's still power for some seconds and the internal sensor measures it (and show it on screen)

Regards

Hi

The best thing to do is to measure your real wheel circumference and use that value in both the application.
Here's one possible way to measure it:
https://elitesrl.zendesk.com/hc/en-us/a ... cumference

Regards

Hola

Verifica que has activado el bluetooth y también la posición (gps)
Si el problema no desaparece, contacta el servicio de asistencia:
https://support.elite-it.com/en

Un saludo

Hi

With a small difference, there won't be any power difference.
The firmware will consider the difference in the offset to adjusts the power.

Regards

Hi

Check with our app Upgrado if you have the latest version of the firmware.
If not, update it.

If this won't solve the problem, check also if it works properly if you set the unit of measure in km/h instead of mph.
Then contact our customer care:
https://support.elite-it.com/en

Regards