Search found 964 matches

by Elite Admin S
Tue Apr 24, 2018 9:24 am
Forum: My e-training Desktop
Topic: option "pedal stroke analysis" does not work
Replies: 3
Views: 42

Re: option "pedal stroke analysis" does not work

Hi Raphael I've checked your case, to understand what has happened. There was a problem with your latest email, that's why you didn't receive a reply. My colleagues of the customer care will answer you immediately. They will help you with vibrations and pedal analysis issue. About the pedal stroke, ...
by Elite Admin S
Tue Apr 24, 2018 9:12 am
Forum: Interactive Trainers
Topic: Strava
Replies: 2
Views: 35

Re: Strava

Good morning

By now, it is possible only to export the training data (speed, cadence, power...) without gps or altimetry data.

Regards
by Elite Admin S
Tue Apr 24, 2018 9:10 am
Forum: myRealVideo
Topic: Some details to buy a real video
Replies: 2
Views: 39

Re: Some details to buy a real video

Hi Raphael You're right, things can be definitely improved. About the lack of details, I agree with you. About video speed, it's not so easy. We usually try to keep a bike pace, but it is not always possible with a car. About average slope, I confirm you that it is a bug. We will fix it. The same fo...
by Elite Admin S
Tue Apr 24, 2018 8:57 am
Forum: Interactive Trainers
Topic: Drivo belt slipping
Replies: 3
Views: 58

Re: Drivo belt slipping

The offset you've found is very close to the original one (6432), so it is ok.
The problem may be on the belt, that probably has to be tighten as indicated in the user manual.
Contact our customer care at real@elite-it.com if you need more detailed instructions

Regards
by Elite Admin S
Mon Apr 23, 2018 8:55 am
Forum: Software Real
Topic: Drivo e software Realpower
Replies: 1
Views: 29

Re: Drivo e software Realpower

Mi scusi, non mi è chiara la configurazione che sta usando.
Sta utilizzando un Drivo o un RealPower?
Che software sta utilizzando, il software Real o my e-training Desktop?

Saluti
by Elite Admin S
Fri Apr 20, 2018 8:55 am
Forum: Interactive Trainers
Topic: Drivo belt slipping
Replies: 3
Views: 58

Re: Drivo belt slipping

Hi

Can you tell me the original offset of your Drivo (or the serial number)?

Regards
by Elite Admin S
Thu Apr 19, 2018 12:05 pm
Forum: My e-training Mobile
Topic: Training test and calibration with power meter
Replies: 1
Views: 51

Re: Training test and calibration with power meter

It is necessary to investigate further.
Please contact the customer care at real@elite-it.com adding as much information as possible (included the serial number of the trainer)

Regards
by Elite Admin S
Thu Apr 19, 2018 8:51 am
Forum: Bugs
Topic: Strava upload with real software
Replies: 3
Views: 81

Re: Strava upload with real software

Hi Ulrich

I think they need an exported file of the training (probably in tcx format).
Let us know what they say.

Regards
by Elite Admin S
Thu Apr 19, 2018 8:49 am
Forum: Interactive Trainers
Topic: Drivo + Zwift + Bluetooth = Problems
Replies: 5
Views: 63

Re: Drivo + Zwift + Bluetooth = Problems

Trazor, of course you have to check first if you have the same problem using our my e-training app/software (as I've told you) ;) It's not exactly an "issue", it's a different way to manage the resistance (in bluetooth). The protocol is the same, but how you command the trainer may be diff...
by Elite Admin S
Wed Apr 18, 2018 12:43 pm
Forum: Interactive Trainers
Topic: Strava/Realaxiom
Replies: 3
Views: 37

Re: Strava/Realaxiom

Contatti il nostro servizio di assistenza seguendo le istruzioni che sono indicate sul software (clicchi sull'icona dell'assistenza in alto a destra, sulla dashboard). Sono necessarie informazioni specifiche sulla sua installazione

saluti

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