Official Forum

Hi

Did you already tried to restart the app?
Also, cancel the upload and try again.

If the problem persists, contact the support:
https://support.elite-it.com/en/ticket

Regards

I'm sorry for your disappointment.
Please contact the support, the guys there will help you solve the problem:
https://support.elite-it.com/en/ticket

Please contact the support:
https://support.elite-it.com/en/ticket

Hi

Please contact the support, the guys there will send you the latest version of the user manual:
https://support.elite-it.com/en/ticket

Hi

There may be a problem with the original file.
Did you already try to export it again?
If the problem persists, contact the support:
https://support.elite-it.com/en/ticket

Hi

You can raise a ticket here:
https://support.elite-it.com/en/ticket

Or you can write to this email address:
info@elite-it.com

Regards

Hi Giacomo

Please don't use a non original power supply with your trainer.
The problem may be on the power supply or on the circuit board. Please contact the support:
https://support.elite-it.com/en/ticket

Ciao

La configurazione sembra corretta.
Se provi con un altro dispositivo ti dà lo stesso problema?

Se è così e nemmeno rifacendo la configurazione va a posto, apri un ticket all'assistenza:
https://support.elite-it.com/it/ticket

Hi

I cannot play the video, sorry.
Generally speaking, if there's a noise that you are not sure to be normal, the best thing to do is to raise a ticket to our support:
https://support.elite-it.com/en/ticket

Send them a video and the guys there will check if it's normal or not

Hi

Definitely there's something wrong.
Please repeat the test and if you have the same result contact our support, as it is necessary to check the saved data.