Search found 843 matches

by Elite Admin S
Thu Feb 22, 2018 12:42 pm
Forum: Interactive Trainers
Topic: elite direto no resistance
Replies: 1
Views: 9

Re: elite direto no resistance

Please contact the customer care at real@elite-it.com.
Some tests are needed to understand the situation.

Regards
by Elite Admin S
Thu Feb 22, 2018 12:41 pm
Forum: Interactive Trainers
Topic: Speed issues with new Rampa and Wahoo Elemnt.
Replies: 8
Views: 356

Re: Speed issues with new Rampa and Wahoo Elemnt.

I see our technicians are checking your situation.
Go on with the assistance with them and at the end, if you'd like, share here the results

Regards
by Elite Admin S
Thu Feb 22, 2018 12:26 pm
Forum: Smart Trainers
Topic: Noise from Real Turbo Muin B+
Replies: 3
Views: 89

Re: Noise from Real Turbo Muin B+

Noises are not so easy to analyze.
The causes may be many and very different one from the other.
So, I suggest you to take a video and send it to the customer care to check the situation.

Regards
by Elite Admin S
Thu Feb 22, 2018 12:24 pm
Forum: Smart Trainers
Topic: Configurazione p1 p2 e p3 su app
Replies: 2
Views: 34

Re: Configurazione p1 p2 e p3 su app

Potrebbe essere un problema di configurazione.
Ci contatti all'indirizzo real@elite-it.com e aggiunga gli screenshot della configurazione che ha impostato nella app (schermata parametri e schermata configurazione avanzata)

Saluti
by Elite Admin S
Thu Feb 22, 2018 12:23 pm
Forum: myRealVideo
Topic: Use of Gopro videos + GPS Track
Replies: 1
Views: 3

Re: Use of Gopro videos + GPS Track

Sorry, it's not possible.

Regards
by Elite Admin S
Thu Feb 22, 2018 12:23 pm
Forum: Interactive Trainers
Topic: Calbration with my direto on Zwift
Replies: 1
Views: 4

Re: Calbration with my direto on Zwift

Hi

Calibration must be done from my e-training app (Parameter - Advanced settings - calibration).
About Zwift, you have to connect the trainer as a controllable trainer and select the option with the "fe-c" word on it.

Regards
by Elite Admin S
Thu Feb 22, 2018 12:21 pm
Forum: My e-training Mobile
Topic: delete maps courses
Replies: 1
Views: 1

Re: delete maps courses

Of course it is possible!
Simply, scroll with your finger from right to left over the course you want to cancel, the delete option will appear ;)

Regards
by Elite Admin S
Thu Feb 22, 2018 12:19 pm
Forum: Interactive Trainers
Topic: Direto calibration
Replies: 1
Views: 1

Re: Direto calibration

Hi

We suggest to do the calibration every 3-4 weeks of use.
In my e-training, if you do a normal training all works properly?
If it is so, but you cannot do the calibration still, please contact the customer care at real@elite-it.com to investigate further

Regards
by Elite Admin S
Thu Feb 22, 2018 12:17 pm
Forum: Smart Trainers
Topic: Oil loss - Real Turbo Muin B+
Replies: 12
Views: 1443

Re: Oil loss - Real Turbo Muin B+

Hi

I only found an old conversation (2015). Sorry.
Please forward me the complete conversation in mp, thank you. I need to understand what happened.

Regards
by Elite Admin S
Thu Feb 22, 2018 12:14 pm
Forum: Interactive Trainers
Topic: Direto con pendenze superiori al real
Replies: 1
Views: 1

Re: Direto con pendenze superiori al real

Buongiorno

Vedo che è già in contatto con il nostro customer care per risolvere il problema.
Continui con l'assistenza in corso e poi, se ha piacere, condivida qui sul forum i risultati.

saluti

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