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by Elite Admin S
Tue Apr 20, 2021 9:43 am
Forum: Other Trainers
Topic: REAL software has not detected my RealAxiom
Replies: 3
Views: 749

Re: REAL software has not detected my RealAxiom

Hi guys If you have a wired trainer, usually the problem is due to COM port configuration. In that case, follow the instructions in this link: https://elitesrl.zendesk.com/hc/en-us/articles/360011501493-COM-port-connection If you have an ant or B+ trainer, the problem may be on the ant+ dongle. Try ...
by Elite Admin S
Mon Apr 19, 2021 10:23 am
Forum: Qubo Digital / Novo Smart
Topic: Elite Smart Novo - roller wear
Replies: 4
Views: 2949

Re: Elite Smart Novo - roller wear

Hi guys Novo Smart and Evo have the same frame. It's very important to mount properly the bike on the trainer. As I wrote you before, you have to do three complete turns of the mob to have a proper contact between the tire and the roller. If you notice a groove on the elastogel roller it means that ...
by Elite Admin S
Mon Apr 19, 2021 10:18 am
Forum: Trainers general discussion
Topic: Shimano freehub
Replies: 1
Views: 82

Re: Shimano freehub

Hi You have to purchase a specific freehub, depending on your cassette. For Shimano: https://www.shopelite-it.com/en/spare-parts-hometrainers-and-rollers/accessories/compatible-shimano-freehub-for-drivo-zumo-kura-direto-direto-x-direto-xr-suito-turno-volano-turbo-roteo-turbo-muin-only-thru-axle-vers...
by Elite Admin S
Mon Apr 19, 2021 9:54 am
Forum: My e-training Desktop
Topic: Access to free 1 year free etraining
Replies: 2
Views: 333

Re: Access to free 1 year free etraining

Hi guys With the trainer, you should have received a card relating to the free subscription. We've changed it recently, so depending on when you bought the trainer you can find one of these: a) a white/red card with a code hiddend under a silver layer (that you have to scratch using a coin) b) a vio...
by Elite Admin S
Mon Apr 19, 2021 9:48 am
Forum: Interactive Trainers
Topic: Elite Evo Issue
Replies: 1
Views: 43

Re: Elite Evo Issue

Hi

You can contact us from here:
https://support.elite-it.com/

Regards
by Elite Admin S
Mon Apr 19, 2021 9:47 am
Forum: My e-training Desktop
Topic: SAV rouleau elastogel
Replies: 2
Views: 42

Re: SAV rouleau elastogel

Hi

Please contact our customer care adding some photos of the damaged part
https://support.elite-it.com/

Regards
by Elite Admin S
Fri Apr 16, 2021 12:40 pm
Forum: Direto & Direto X
Topic: Direto XR hard resistance at the start.
Replies: 16
Views: 1982

Re: Direto XR hard resistance at the start.

@gaspie,

please contact the customer care to investigate the situation:
https://support.elite-it.com/

Regards
by Elite Admin S
Fri Apr 16, 2021 12:14 pm
Forum: Direto & Direto X
Topic: Request for power smoothing = 0
Replies: 4
Views: 243

Re: Request for power smoothing = 0

Hi

On PowerTap you have a freewhell hub that interrupt completely (and immediately) the traction.
On Direto, instead, the hub is connected with the front pulley where there is still some friction for those seconds.
It's due to how the trainer works, we cannot change this.

Regards
by Elite Admin S
Fri Apr 16, 2021 12:04 pm
Forum: Software Real
Topic: My Real Videos
Replies: 1
Views: 45

Re: My Real Videos

Hi

I confirm you that we are having some problems with our server.
As Real is no more supported at development level, we don't know if the problem will be solved.

I suggest you to start using our my e-training software instead
https://www.elite-it.com/en/products/ap ... e-training

Regards

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