Search found 1008 matches

by Elite Admin S
Tue May 22, 2018 11:22 am
Forum: My e-training Mobile
Topic: Strava Upload fails
Replies: 1
Views: 5

Re: Strava Upload fails

First of all, try restarting your phone. If the problem doesn't disappear, please contact the customer care using the contact form in the app and adding a little explication of the problem. In this way we'll receive some additional information on your device and installation and can make some tests....
by Elite Admin S
Tue May 22, 2018 8:56 am
Forum: My e-training Desktop
Topic: Elite - My E Training Software
Replies: 2
Views: 291

Re: Elite - My E Training Software

Hi Usually this kind of issues are due to windows user permissions. Basically, Windows doesn't allow you to save the videos in the default folder (and this may also be due to some windows update, that explains why before you were able to save them in the same folder). Please try in this way: - creat...
by Elite Admin S
Tue May 22, 2018 8:30 am
Forum: My e-training Mobile
Topic: My e-training - subscription
Replies: 1
Views: 5

Re: My e-training - subscription

Hi I'm sorry, once the coupon has been registered it is linked to the account that has been used. It is not possible to transfer it to other accounts. If you want to use all the functions in my e-training app, you have necessarily to purchase your own subscription (or you'll have to use his account)...
by Elite Admin S
Tue May 22, 2018 8:27 am
Forum: My e-training Mobile
Topic: My E Training History suddenly dropped about 40 miles
Replies: 1
Views: 11

Re: My E Training History suddenly dropped about 40 miles

Hi

In my experience, this is the first time we have a similar issue.
But indeed it would be interesting to understand if other users had the same problem.

Of course our technicians are working on your case to understand what happened
by Elite Admin S
Tue May 22, 2018 8:22 am
Forum: Interactive Trainers
Topic: Direto power off by around 50 watts
Replies: 23
Views: 2023

Re: Direto power off by around 50 watts

@squizza,

contact the customer care at myetraining@elite-it.com.
As I wrote above, some users have damaged their trainer by not following the exact procedure, so please ask instructions to our technicians.

Regards
by Elite Admin S
Mon May 21, 2018 9:00 am
Forum: Trainers general discussion
Topic: Direto calibration value
Replies: 2
Views: 27

Re: Direto calibration value

Hi Skyrunner39

The value you're getting is still within the limits.
If it lowers more than this (less than 6630), contact the customer care at myetraining@elite-it.com (it may be necessary to tighten the belt).

Regards
by Elite Admin S
Mon May 21, 2018 8:58 am
Forum: Interactive Trainers
Topic: Elite Drivo Problem (strange sound)
Replies: 1
Views: 15

Re: Elite Drivo Problem (strange sound)

Hi

I don't hear anything unusual.
The sound you hear is the normal sound of the free hub that is slowing down.
by Elite Admin S
Mon May 21, 2018 8:54 am
Forum: Configuro
Topic: Speed help
Replies: 2
Views: 13

Re: Speed help

Hi Anthony First thing to do in this cases is always the same: check the behavior of the trainer if you use my e-training app . In this way, we'll be able to exclude a trainer malfunctioning. If using our app aspeed works properly, there must be something wrong in Wahoo Elemnt Bolt configuration. Ma...
by Elite Admin S
Mon May 21, 2018 8:49 am
Forum: My e-training Mobile
Topic: Riding uploaded kml. Route
Replies: 6
Views: 87

Re: Riding uploaded kml. Route

Hi guys First of all... please, when you attach images, remember to reduce the dimensions. The discussion will be more "readable". About the kml files, it's a bit complicated. We noticed that often the kml files includes some anomalies that can cause some problems. I don't know if this is ...
by Elite Admin S
Mon May 21, 2018 8:42 am
Forum: Interactive Trainers
Topic: Direto power off by around 50 watts
Replies: 23
Views: 2023

Re: Direto power off by around 50 watts

Hi I've checked and indeed in the latest user manual the instructions have been removed (sorry, I didn't notice). An explanation is needed here :geek: Tightening the belt is not a normal maintenance operation. It is needed only in particular cases. In the first version of the user manual, there were...

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