Search found 1048 matches

by Elite Admin S
Fri Jun 15, 2018 9:40 am
Forum: Drivo
Topic: Cadence Sensor Placement
Replies: 3
Views: 70

Re: Cadence Sensor Placement

@aitorm78, the sensor is a simple switch that closes when the magnet pass near the sensor attracting the metal foil. It's a very simple mechanism. If you have a tester/multimeter, it's easy to check if the contact close (on the jack) when the magnet pass close. Usually, we have three possible causes...
by Elite Admin S
Fri Jun 15, 2018 9:24 am
Forum: Third Party Applications and non Elite devices
Topic: No resistance on zwift pc with Rampa
Replies: 1
Views: 35

Re: No resistance on zwift pc with Rampa

Hi Are you sure that the trainer is not still connected to the iPhone? The ant+ dongle is properly recognized by your pc (check on windows device manager)? Check also if you have installed other software that can occupy the ant dongle at start up (like Garmin Express) and in case uninstall them (or ...
by Elite Admin S
Fri Jun 15, 2018 8:48 am
Forum: Software Real
Topic: "No Competitor Connected" ?
Replies: 3
Views: 303

Re: "No Competitor Connected" ?

Hi

It seems a problem on the com port.
Please download this file:
https://drive.google.com/open?id=1RNaAY ... 0j2t8BxpMB

Copy it in the same foldere where Real.exe is.
Then run the software.

If the problem is not solved, contact us ar real@elite-it.com

Regards
by Elite Admin S
Fri Jun 15, 2018 8:42 am
Forum: Software Real
Topic: REALPOWER ANT+ Still Supported
Replies: 1
Views: 20

Re: REALPOWER ANT+ Still Supported

Hi

The latest version is the 8.0.0.44 and it supports the RealPower ant.
Contact the customer care at real@elite-it.com, they'll give you a direct link to download it.
by Elite Admin S
Thu Jun 14, 2018 8:23 am
Forum: Forum questions
Topic: Suggestion for the forum
Replies: 3
Views: 121

Re: Suggestion for the forum

@raphnou,

as you can see, I've added topics for each trainer.
Let's see what happens :geek:
by Elite Admin S
Thu Jun 14, 2018 8:19 am
Forum: Arion Digital
Topic: Arion Digital Smart B+
Replies: 2
Views: 39

Re: Arion Digital Smart B+

Hi

If it's already a B+ version, you won't need any upgrade in this moment.
But we will release an app that will allow users to check (and in case upgrade) the firmware of their trainers. Stay tuned....
by Elite Admin S
Wed Jun 13, 2018 9:35 am
Forum: Drivo
Topic: Cadence Sensor Placement
Replies: 3
Views: 70

Re: Cadence Sensor Placement

Hi

The tip of the sensor must be aligned with the magnet.
The magnet must pass as close as possible (max 2mm) to the tip of the sensor.
by Elite Admin S
Mon Jun 11, 2018 9:57 am
Forum: Direto
Topic: Elite Direto - no resistance and strange clicking noise
Replies: 6
Views: 252

Re: Elite Direto - no resistance and strange clicking noise

@raphnou, as I wrote before, in the first productions we had a problem with the guide pulley. This issue has affected less than 1% of the Direto. This mechanical issue caused a shift of the belt and its break-up immeidately during the first training sessions. This problem has been solved months ago....
by Elite Admin S
Fri Jun 08, 2018 8:19 am
Forum: Turno
Topic: Lost 135mm left drop out (through axle) adaptor Turno
Replies: 1
Views: 89

Re: Lost 135mm left drop out (through axle) adaptor Turno

Hi

Please contact the customer care at myetraining@elite-it.com and explain the situation. They'll tell you what to do. ;)

Regards
by Elite Admin S
Fri Jun 08, 2018 8:17 am
Forum: Direto
Topic: Elite Direto - no resistance and strange clicking noise
Replies: 6
Views: 252

Re: Elite Direto - no resistance and strange clicking noise

@raphnou,

I'm really sorry for the issue. The trainer must be repaired/replaced.
I see that you're already in contact with our customer care about this, please follow the instructions on how to return the trainer.

Regards

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