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by Elite Admin S
Tue Apr 13, 2021 12:05 pm
Forum: Web Races
Topic: new race
Replies: 4
Views: 384

Re: new race

Hi guys

The videoraces were a feature of Real software.
They are not available in my e-training, and they are not in our short-term plan.
But we don't exclude to add them in the future

Regards
by Elite Admin S
Tue Apr 13, 2021 11:55 am
Forum: Trainers general discussion
Topic: Can't open a ticket on support.elite-it.com
Replies: 4
Views: 48

Re: Can't open a ticket on support.elite-it.com

Hi Arnaldo

Were you able to submit the ticket at the end?

Regards
by Elite Admin S
Tue Apr 13, 2021 11:53 am
Forum: My e-training Mobile
Topic: Calibration bug in mph?
Replies: 3
Views: 82

Re: Calibration bug in mph?

Hi Terry

You're right, it's always necessary to overcome the target value (and not only reach it).

Regards
by Elite Admin S
Mon Apr 12, 2021 9:41 am
Forum: Trainers general discussion
Topic: Suito T not connecting and making weird noise
Replies: 1
Views: 53

Re: Suito T not connecting and making weird noise

Hi There's definitely something wrong with power. The problem may be caused by the power supply or it may be due to the electronic circuit board. Do you have a tester/multimeter to check the output of the power supply? Or can you ask to your car electrician or in an electronic shop to check it for y...
by Elite Admin S
Mon Apr 12, 2021 9:35 am
Forum: Direto & Direto X
Topic: Replacement 142x12 attaining nut
Replies: 2
Views: 73

Re: Replacement 142x12 attaining nut

Hi

If you mean the rotating nut of the Direto XR, you can find it here:
https://www.shopelite-it.com/en/sensors ... -direto-xr

If you have a Direto or a Direto X instead contact us from here:
https://support.elite-it.com/
by Elite Admin S
Mon Apr 12, 2021 9:28 am
Forum: Misuro
Topic: Qubo fluid misuro+ Garmin 935
Replies: 1
Views: 34

Re: Qubo fluid misuro+ Garmin 935

Hi If you use my e-training on a smartphone/tablet, all works properly? Check also these points: - number of flashes set on the misuro B+ - battery charge level - position of the misuro (orientation is important, also check that the two notches on the short side of the misuro are aligned with the ma...
by Elite Admin S
Mon Apr 12, 2021 9:18 am
Forum: Trainers general discussion
Topic: Which circumference value do I have to use?
Replies: 29
Views: 49717

Re: Which circumference value do I have to use?

Hi guys Basically, it depends on the type of communication selected (ant+ fe-c or ant Elite speed channel). For example, Garmin Fenix doesn't support the ant+ fe-c controllable trainers. So, you have to pair the trainer as if it were a speed&cadence sensor. In this case, you have to divide the c...
by Elite Admin S
Wed Apr 07, 2021 11:35 am
Forum: Smart Trainers
Topic: Elite Zumo making loud cracking sound
Replies: 1
Views: 84

Re: Elite Zumo making loud cracking sound

Hi Contact the customer care: https://support.elite-it.com Add the serial number of your Zumo: https://elitesrl.zendesk.com/hc/en-us/articles/360013874379-How-to-find-the-serial-number Add also a little video in which we can hear the noise. If the file is too heavy, use a file sharing site like http...
by Elite Admin S
Wed Apr 07, 2021 11:05 am
Forum: Direto & Direto X
Topic: Request for power smoothing = 0
Replies: 1
Views: 135

Re: Request for power smoothing = 0

Hi gaspbeanie

You have to consider that Direto measures power on the hub and not on the pedal.
When you stop pedaling, on the hub there's still power for some seconds and the internal sensor measures it (and show it on screen)

Regards
by Elite Admin S
Tue Apr 06, 2021 1:24 pm
Forum: Direto & Direto X
Topic: Wheel Circumference
Replies: 1
Views: 86

Re: Wheel Circumference

Hi

The best thing to do is to measure your real wheel circumference and use that value in both the application.
Here's one possible way to measure it:
https://elitesrl.zendesk.com/hc/en-us/a ... cumference

Regards

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