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by Elite Admin S
Wed Mar 13, 2019 12:55 pm
Forum: Software Real
Topic: Problema Software Real Tour a cavo
Replies: 1
Views: 28

Re: Problema Software Real Tour a cavo

Sembra un problema dovuto alla gestione delle porte COM. Questo problema sembra sia riapparso dopo i recenti aggiornamenti di windows. Provi con questa procedura, si dovrebbe risolvere: https://elitesrl.zendesk.com/hc/it/articles/360011501493-Configurazione-porta-COM Se il problema permane, ci conta...
by Elite Admin S
Wed Mar 13, 2019 12:53 pm
Forum: Direto
Topic: Elite Direto the regulator lock was broken inside
Replies: 4
Views: 138

Re: Elite Direto the regulator lock was broken inside

I confirm you that we cover this kind of issue.
I think there must have been a misunderstanding with Mantel. Don't worry, the problem will be solved by the person in charge (I know you're already in contact with us)

Regards
by Elite Admin S
Wed Mar 13, 2019 12:51 pm
Forum: Turbo Muin
Topic: Speed not showing
Replies: 2
Views: 45

Re: Speed not showing

If you use my e-training, do you have the same issue?
If it is so, contact us at myetraining@elite-it.com.
If not, it is probably due to wrong configuration in TrainerRoad; in this case, I suggest you to contact TrainerRoad customer care
by Elite Admin S
Wed Mar 13, 2019 12:46 pm
Forum: Trainers general discussion
Topic: Code for 12 months free
Replies: 1
Views: 73

Re: Code for 12 months free

Run my e-training and open the premium section:
- if you use the app, you have to select left menu and then premium
- if you use the software, you have to select your rider icon, then the crown icon on the upper right corner

Then, you'll see the link to insert the code

Regards
by Elite Admin S
Wed Mar 13, 2019 12:42 pm
Forum: My e-training Desktop
Topic: No connection with Sigma ANT+ and E-training
Replies: 1
Views: 45

Re: No connection with Sigma ANT+ and E-training

Did you check the battery level on the Sigma belt?
Try also this:
- remove the battery from the belt
- restart your mac
- run my e-training
- put the battery on the belt
- do again the configuration

If still it doesn't work, contact our customer care at myetraining@elite-it.com

Regards
by Elite Admin S
Wed Mar 13, 2019 12:40 pm
Forum: Smart Trainers
Topic: Pairing old ant+ digital computer with new Qubo B+
Replies: 1
Views: 38

Re: Pairing old ant+ digital computer with new Qubo B+

It's not possible, I'm sorry

Regards
by Elite Admin S
Wed Mar 13, 2019 12:33 pm
Forum: Direto
Topic: Test conconi
Replies: 1
Views: 45

Re: Test conconi

Il test Conconi non è più presente nei nostri software.
La nostra licenza di utilizzo era scaduta e non è stato possibile rinnovarla.

Saluti
by Elite Admin S
Wed Mar 13, 2019 12:32 pm
Forum: My e-training Desktop
Topic: Caricare VideoCorse Su Ipad e problemi connessione sensori al mac
Replies: 1
Views: 31

Re: Caricare VideoCorse Su Ipad e problemi connessione sensori al mac

Ci contatti all'indirizzo real@elite-it.com, la aiuteremo a risolvere il problema

Saluti
by Elite Admin S
Wed Mar 13, 2019 12:30 pm
Forum: Real trainers
Topic: RealAxiom B+ & windows10
Replies: 1
Views: 31

Re: RealAxiom B+ & windows10

Check if your pc supports the bluetooth LE (not only the standard bluetooth):
https://www.thewindowsclub.com/how-to-c ... windows-10

Regards
by Elite Admin S
Wed Mar 13, 2019 12:25 pm
Forum: Drivo & Drivo II
Topic: Drivo stopeed working
Replies: 2
Views: 102

Re: Drivo stopeed working

Contact the customer care at myetraining@elite-it.com.
It could be a problem on the electronic board

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