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by Elite Admin S
Thu Apr 22, 2021 9:15 am
Forum: Smart Trainers
Topic: Resistance Issue on Elite Suito
Replies: 6
Views: 2201

Re: Resistance Issue on Elite Suito

Hi Usually a fast speed is due to wrong circumference value. Sometimes, some external devices (like Wahoo Elmnt Bolt) can modify the circumference value and cause such problems. Run my e-training again and check the circumference value you've set. Then run a level mode training and check if speed is...
by Elite Admin S
Thu Apr 22, 2021 9:10 am
Forum: Suito
Topic: Vibration during increased resistance
Replies: 1
Views: 24

Re: Vibration during increased resistance

Hi

Contact our customer care:
https://support.elite-it.com

Specify the trainer model and the serial number.
The guys there will help you to solve the problem

Regards
by Elite Admin S
Thu Apr 22, 2021 9:08 am
Forum: Software Real
Topic: Url: Realaxiom.com/Download
Replies: 1
Views: 24

Re: Url: Realaxiom.com/Download

Buongiorno

Il sito realaxiom.com è stato dismesso.
Ci contatti attraverso il sito del support per richiedere qualsiasi aggiornamento:
https://support.elite-it.com/it

Saluti
by Elite Admin S
Thu Apr 22, 2021 9:06 am
Forum: Direto & Direto X
Topic: Difficulties installing bike on Direto
Replies: 3
Views: 408

Re: Difficulties installing bike on Direto

Hi

I've looked at it on the internet and it seems compatible (it seems to have a standard geometry).
But to be sure look at this link:
https://elitesrl.zendesk.com/hc/en-us/a ... patibility
by Elite Admin S
Thu Apr 22, 2021 9:00 am
Forum: Suito
Topic: Cadence problem on new Suito-T
Replies: 2
Views: 433

Re: Cadence problem on new Suito-T

Hi Suito (and also other Elite trainers) uses a sensorless cadence algorithm. It calculates cadence from microvariations that appear on speed when you give a pedal stroke. This algorithm ensure a good cadence approximation in standard conditions, but it may fail in other situation (for example when ...
by Elite Admin S
Thu Apr 22, 2021 8:49 am
Forum: Suito
Topic: Problem with axis
Replies: 2
Views: 21

Re: Problem with axis

Hi guys

Is it possible that you you didn't add the C part?
Can you send us some photos?

Here's how you should mount it:

Image
Image
by Elite Admin S
Tue Apr 20, 2021 9:43 am
Forum: Other Trainers
Topic: REAL software has not detected my RealAxiom
Replies: 3
Views: 757

Re: REAL software has not detected my RealAxiom

Hi guys If you have a wired trainer, usually the problem is due to COM port configuration. In that case, follow the instructions in this link: https://elitesrl.zendesk.com/hc/en-us/articles/360011501493-COM-port-connection If you have an ant or B+ trainer, the problem may be on the ant+ dongle. Try ...
by Elite Admin S
Mon Apr 19, 2021 10:23 am
Forum: Qubo Digital / Novo Smart
Topic: Elite Smart Novo - roller wear
Replies: 4
Views: 2951

Re: Elite Smart Novo - roller wear

Hi guys Novo Smart and Evo have the same frame. It's very important to mount properly the bike on the trainer. As I wrote you before, you have to do three complete turns of the mob to have a proper contact between the tire and the roller. If you notice a groove on the elastogel roller it means that ...
by Elite Admin S
Mon Apr 19, 2021 10:18 am
Forum: Trainers general discussion
Topic: Shimano freehub
Replies: 1
Views: 97

Re: Shimano freehub

Hi You have to purchase a specific freehub, depending on your cassette. For Shimano: https://www.shopelite-it.com/en/spare-parts-hometrainers-and-rollers/accessories/compatible-shimano-freehub-for-drivo-zumo-kura-direto-direto-x-direto-xr-suito-turno-volano-turbo-roteo-turbo-muin-only-thru-axle-vers...
by Elite Admin S
Mon Apr 19, 2021 9:54 am
Forum: My e-training Desktop
Topic: Access to free 1 year free etraining
Replies: 2
Views: 350

Re: Access to free 1 year free etraining

Hi guys With the trainer, you should have received a card relating to the free subscription. We've changed it recently, so depending on when you bought the trainer you can find one of these: a) a white/red card with a code hiddend under a silver layer (that you have to scratch using a coin) b) a vio...

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