Search found 2369 matches

by Elite Admin S
Wed Dec 01, 2021 12:03 pm
Forum: Trainers general discussion
Topic: Putting the Home Trainer Elite Suito on standby / Mise en veille du Home Trainer Élite Suito
Replies: 6
Views: 239

Re: Putting the Home Trainer Elite Suito on standby / Mise en veille du Home Trainer Élite Suito

It’s already done since Tuesday 23 November (request 133642) but I still don’t have an answer.


I've checked and one of our technician replied you the same day.
Is it possible that his email is in your spam folder?

I've warned him and he has just sent you a new email, let me know if you receive it
by Elite Admin S
Tue Nov 30, 2021 10:35 am
Forum: Direto, Direto X, Direto XR
Topic: Firmware 078
Replies: 12
Views: 1115

Re: Firmware 078

Hi

This behavior is quite unusual, there's something wrong.
Please contact the customer care, the guys there will ask you some specific test and solve the problem
https://support.elite-it.com/en/ticket

Regards
by Elite Admin S
Tue Nov 30, 2021 10:21 am
Forum: Trainers general discussion
Topic: Elite Tuo problems
Replies: 1
Views: 74

Re: Elite Tuo problems

Please contact the support:
https://support.elite-it.com/en/ticket

Regards
by Elite Admin S
Tue Nov 30, 2021 10:19 am
Forum: Trainers general discussion
Topic: Suito - calibration
Replies: 17
Views: 27765

Re: Suito - calibration

Hi

Try to uninstall the app and install it again.
If the problem persists, try also with a different device and let me know if you have the same issue
by Elite Admin S
Tue Nov 30, 2021 10:16 am
Forum: Interactive Trainers
Topic: Rizer
Replies: 9
Views: 521

Re: Rizer

Hi

Can you tell me where do you live exactly?
by Elite Admin S
Mon Nov 29, 2021 11:57 am
Forum: Drivo & Drivo II
Topic: Arion Digital Smart B+ mas duro que Drivo
Replies: 1
Views: 36

Re: Arion Digital Smart B+ mas duro que Drivo

Hola

Es necesario analizar algunos datos, por favor contacta el nuestro support:
https://support.elite-it.com/en/ticket

Un saludo
by Elite Admin S
Mon Nov 29, 2021 11:56 am
Forum: Trainers general discussion
Topic: Erratic power readings
Replies: 2
Views: 126

Re: Erratic power readings

It's necessary to investigate further.
Please contact the customer care:
https://support.elite-it.com/en/ticket

Regards
by Elite Admin S
Mon Nov 29, 2021 11:52 am
Forum: Forum questions
Topic: Heart Rate Monitor: Change 'Bluetooth' to 'Ant+'
Replies: 3
Views: 80

Re: Heart Rate Monitor: Change 'Bluetooth' to 'Ant+'

Not sure to have understood.
On which device are you running the software? It must support ant+ to connect your hr belt

Regards
by Elite Admin S
Mon Nov 29, 2021 11:48 am
Forum: My e-training
Topic: Fascia cardio Magene
Replies: 1
Views: 44

Re: Fascia cardio Magene

Buongiorno Si assicuri che la fascia non sia ancora collegata via bluetooth a qualche dispositivo (il bluetooth non permette connessioni multiple). Verifichi anche le cose indicate in questo troubleshooting: https://elitesrl.zendesk.com/hc/it/articles/360021621039-Procedure-per-risolvere-problemi-di...

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