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by Elite Admin S
Tue Mar 12, 2024 9:35 am
Forum: Forum questions
Topic: support.elite-it.com e-mail address is not available
Replies: 1
Views: 93

Re: support.elite-it.com e-mail address is not available

Hi

You can raise a ticket here:
https://support.elite-it.com/en/ticket

Or you can write to this email address:
info@elite-it.com

Regards
by Elite Admin S
Wed Feb 28, 2024 8:24 am
Forum: Suito
Topic: Suito problem (either power adapter or firmware...no idea)
Replies: 1
Views: 130

Re: Suito problem (either power adapter or firmware...no idea)

Hi Giacomo

Please don't use a non original power supply with your trainer.
The problem may be on the power supply or on the circuit board. Please contact the support:
https://support.elite-it.com/en/ticket
by Elite Admin S
Mon Feb 12, 2024 9:25 am
Forum: My e-training
Topic: My e-training e sensore di cadenza Garmin
Replies: 2
Views: 220

Re: My e-training e sensore di cadenza Garmin

Ciao

La configurazione sembra corretta.
Se provi con un altro dispositivo ti dà lo stesso problema?

Se è così e nemmeno rifacendo la configurazione va a posto, apri un ticket all'assistenza:
https://support.elite-it.com/it/ticket
by Elite Admin S
Mon Feb 12, 2024 8:47 am
Forum: Direto, Direto X, Direto XR
Topic: Question about the operation of the Elite Direto XRT trainer (The sound of the trainer)
Replies: 2
Views: 166

Re: Question about the operation of the Elite Direto XRT trainer (The sound of the trainer)

Hi

I cannot play the video, sorry.
Generally speaking, if there's a noise that you are not sure to be normal, the best thing to do is to raise a ticket to our support:
https://support.elite-it.com/en/ticket

Send them a video and the guys there will check if it's normal or not
by Elite Admin S
Mon Feb 12, 2024 8:32 am
Forum: My e-training
Topic: Strange FTP power value.
Replies: 1
Views: 110

Re: Strange FTP power value.

Hi

Definitely there's something wrong.
Please repeat the test and if you have the same result contact our support, as it is necessary to check the saved data.
by Elite Admin S
Thu Feb 08, 2024 10:15 am
Forum: Drivo & Drivo II
Topic: Elite Drivo dropping connection and not adjusting resitance
Replies: 2
Views: 176

Re: Elite Drivo dropping connection and not adjusting resitance

Hi

If you use my e-training instead (level mode is available even without subscription), do you have the same issue or not?
by Elite Admin S
Mon Feb 05, 2024 9:42 am
Forum: Direto, Direto X, Direto XR
Topic: Resistance Stepper Motor
Replies: 7
Views: 3745

Re: Resistance Stepper Motor

Hi Eric

Please contact our support to solve the problem:
https://support.elite-it.com/en/ticket
by Elite Admin S
Thu Feb 01, 2024 10:13 am
Forum: Suito
Topic: caricatore corrente / power plug
Replies: 2
Views: 470

Re: caricatore corrente / power plug

L'alimentatore elencato va bene per tutti i rulli elencati: Drivo, Drivo II, Justo, Direto, Direto X, Direto XR, Direto XR-T, Suito, Suito-T, Tuo, Zumo, gamma Qubo, gamma Real e gamma Arion.
by Elite Admin S
Thu Feb 01, 2024 8:09 am
Forum: Drivo & Drivo II
Topic: Drivo patina - Drivo scivola
Replies: 1
Views: 329

Re: Drivo patina - Drivo scivola

Podria ser necesario tensionar la correa.
Por favor contacta el servicio de asistencia, te diran lo que tienes hacer para tensionarla

Un saludo
by Elite Admin S
Thu Feb 01, 2024 8:06 am
Forum: Trainers general discussion
Topic: Manutenzione rullo direto xr-t
Replies: 4
Views: 4298

Re: Manutenzione rullo direto xr-t

Anche per il suito-t non è prevista manutenzione specifica.
Una calibrazione ogni 3-4 settimane, tenerlo all'asciutto e al pulito, evitare sbalzi di temperatura che possano creare condensa internamente.

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