Hi
Did you already tried to restart the app?
Also, cancel the upload and try again.
If the problem persists, contact the support:
https://support.elite-it.com/en/ticket
Regards
Search found 2776 matches
- Tue May 07, 2024 10:09 am
- Forum: myRealVideo
- Topic: Upload stuck since a week
- Replies: 4
- Views: 4932
- Mon Apr 22, 2024 8:11 am
- Forum: Suggestions
- Topic: NOTHING WORKS!!
- Replies: 1
- Views: 3414
Re: NOTHING WORKS!!
I'm sorry for your disappointment.
Please contact the support, the guys there will help you solve the problem:
https://support.elite-it.com/en/ticket
Please contact the support, the guys there will help you solve the problem:
https://support.elite-it.com/en/ticket
- Mon Apr 22, 2024 8:08 am
- Forum: Trainers general discussion
- Topic: Adjust gears but can’t turn by hand (too hard)
- Replies: 1
- Views: 3027
Re: Adjust gears but can’t turn by hand (too hard)
Please contact the support:
https://support.elite-it.com/en/ticket
https://support.elite-it.com/en/ticket
- Thu Apr 04, 2024 8:10 am
- Forum: Other Trainers
- Topic: Elite RealTour manuals/downloads
- Replies: 1
- Views: 2346
Re: Elite RealTour manuals/downloads
Hi
Please contact the support, the guys there will send you the latest version of the user manual:
https://support.elite-it.com/en/ticket
Please contact the support, the guys there will send you the latest version of the user manual:
https://support.elite-it.com/en/ticket
- Tue Apr 02, 2024 8:32 am
- Forum: My e-training
- Topic: I have problems importing GPX files to Garmin Connect web
- Replies: 4
- Views: 4076
Re: I have problems importing GPX files to Garmin Connect web
Hi
There may be a problem with the original file.
Did you already try to export it again?
If the problem persists, contact the support:
https://support.elite-it.com/en/ticket
There may be a problem with the original file.
Did you already try to export it again?
If the problem persists, contact the support:
https://support.elite-it.com/en/ticket
- Tue Mar 12, 2024 9:35 am
- Forum: Forum questions
- Topic: support.elite-it.com e-mail address is not available
- Replies: 1
- Views: 2578
Re: support.elite-it.com e-mail address is not available
Hi
You can raise a ticket here:
https://support.elite-it.com/en/ticket
Or you can write to this email address:
info@elite-it.com
Regards
You can raise a ticket here:
https://support.elite-it.com/en/ticket
Or you can write to this email address:
info@elite-it.com
Regards
- Wed Feb 28, 2024 8:24 am
- Forum: Suito
- Topic: Suito problem (either power adapter or firmware...no idea)
- Replies: 1
- Views: 2431
Re: Suito problem (either power adapter or firmware...no idea)
Hi Giacomo
Please don't use a non original power supply with your trainer.
The problem may be on the power supply or on the circuit board. Please contact the support:
https://support.elite-it.com/en/ticket
Please don't use a non original power supply with your trainer.
The problem may be on the power supply or on the circuit board. Please contact the support:
https://support.elite-it.com/en/ticket
- Mon Feb 12, 2024 9:25 am
- Forum: My e-training
- Topic: My e-training e sensore di cadenza Garmin
- Replies: 3
- Views: 3700
Re: My e-training e sensore di cadenza Garmin
Ciao
La configurazione sembra corretta.
Se provi con un altro dispositivo ti dà lo stesso problema?
Se è così e nemmeno rifacendo la configurazione va a posto, apri un ticket all'assistenza:
https://support.elite-it.com/it/ticket
La configurazione sembra corretta.
Se provi con un altro dispositivo ti dà lo stesso problema?
Se è così e nemmeno rifacendo la configurazione va a posto, apri un ticket all'assistenza:
https://support.elite-it.com/it/ticket
- Mon Feb 12, 2024 8:47 am
- Forum: Direto, Direto X, Direto XR
- Topic: Question about the operation of the Elite Direto XRT trainer (The sound of the trainer)
- Replies: 2
- Views: 2898
Re: Question about the operation of the Elite Direto XRT trainer (The sound of the trainer)
Hi
I cannot play the video, sorry.
Generally speaking, if there's a noise that you are not sure to be normal, the best thing to do is to raise a ticket to our support:
https://support.elite-it.com/en/ticket
Send them a video and the guys there will check if it's normal or not
I cannot play the video, sorry.
Generally speaking, if there's a noise that you are not sure to be normal, the best thing to do is to raise a ticket to our support:
https://support.elite-it.com/en/ticket
Send them a video and the guys there will check if it's normal or not
- Mon Feb 12, 2024 8:32 am
- Forum: My e-training
- Topic: Strange FTP power value.
- Replies: 1
- Views: 2824
Re: Strange FTP power value.
Hi
Definitely there's something wrong.
Please repeat the test and if you have the same result contact our support, as it is necessary to check the saved data.
Definitely there's something wrong.
Please repeat the test and if you have the same result contact our support, as it is necessary to check the saved data.