Official Forum

Good morning It appears that the app is unable to detect the availability of Bluetooth. It may due to some settings. Please follow this troubleshooting: https://elitesrl.zendesk.com/hc/en-us/articles/360021621039-How-to-resolve-Bluetooth-connection-problems- If the problem persists, please contact o...

Thanks for the test. A minor delay when using the PML is expected and quite typical. It's important to understand that the power sensor transmits data to the trainer, and subsequently, the trainer communicates this data to the app. Therefore, a delay of 2-3 seconds is considered within the normal ra...

Hi

You can use any cycle computer that supports ant+ fe-c protocol or BLE FTMS protocol

Regards

Hi Christoph

Please disable PML and pair the external power sensor in the configuration (without using the PML)
What happens in this case?


Regards

Hi

It's a strange behavior indeed...
We will contact you privately to understand better the situation (check your inbox)

Hi

Contact our customer care indicating the trainer serial number. The guys there will give you the original offset
https://support.elite-it.com/en/ticket

If you use my e-training instead of Zwift, do you have the same issue?
If not, the problem must be on how Zwift control the trainer. Otherwise, the problem may be on the trainer.
In both cases, I suggest you to contact our support to investigate further:
https://support.elite-it.com/en/ticket

If you have 9-10-11 speed version, you can mount it. If you have the 12speed version, you need this: https://www.shopelite-it.com/en/spare-parts-hometrainers-and-rollers/accessories/compatible-sram-xd-xdr-freehub-for-direct-drive-hometrainer-direto-direto-x-direto-xr-drivo-drivo-ii-kura-turno-suito-...

Hi guys The Direto has a power sensor inside and a calibration algorithm. Distancing the magnets won't affect the performance of the trainer, don't worry about this. The only thing that may change is the time requested for a resistance change, that can vary a little, but it's almost imperceptible Re...

Hi

This option is not available in this moment

Regards