forum

Hi guys Novo Smart and Evo have the same frame. It's very important to mount properly the bike on the trainer. As I wrote you before, you have to do three complete turns of the mob to have a proper contact between the tire and the roller. If you notice a groove on the elastogel roller it means that ...

Hi You have to purchase a specific freehub, depending on your cassette. For Shimano: https://www.shopelite-it.com/en/spare-parts-hometrainers-and-rollers/accessories/compatible-shimano-freehub-for-drivo-zumo-kura-direto-direto-x-direto-xr-suito-turno-volano-turbo-roteo-turbo-muin-only-thru-axle-vers...

Hi guys With the trainer, you should have received a card relating to the free subscription. We've changed it recently, so depending on when you bought the trainer you can find one of these: a) a white/red card with a code hiddend under a silver layer (that you have to scratch using a coin) b) a vio...

Hi

You can contact us from here:
https://support.elite-it.com/

Regards

Hi

Please contact our customer care adding some photos of the damaged part
https://support.elite-it.com/

Regards

Hi

Yes, we have Vaiseta:
https://www.elite-it.com/en/products/ho ... es/vaiseta

And Vaisa:
https://www.elite-it.com/en/products/ho ... ries/vaisa

Regards

@gaspie,

please contact the customer care to investigate the situation:
https://support.elite-it.com/

Regards

Hi

On PowerTap you have a freewhell hub that interrupt completely (and immediately) the traction.
On Direto, instead, the hub is connected with the front pulley where there is still some friction for those seconds.
It's due to how the trainer works, we cannot change this.

Regards

Hi

I confirm you that we are having some problems with our server.
As Real is no more supported at development level, we don't know if the problem will be solved.

I suggest you to start using our my e-training software instead
https://www.elite-it.com/en/products/ap ... e-training

Regards

Buongiorno Le confermo che è corretto tenere la difficoltà al 100%. Se la simulazione non risulta realistica, verifichi innanzitutto di aver inserito il peso corretto nella configurazione del ciclista. Faccia anche la calibrazione del trainer e prenda nota del valore di offset che ottiene. Se il pro...