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by Elite Admin S
Mon Sep 20, 2021 10:49 am
Forum: Suito
Topic: compatibilità suito con mozzo SCS
Replies: 5
Views: 1144

Re: compatibilità suito con mozzo SCS

Ho chiesto al nostro ufficio tecnico meccanico per sicurezza.
Stanno verificando la compatibilità, vi aggiorno a breve
by Elite Admin S
Mon Sep 20, 2021 9:22 am
Forum: Third Party Applications and non Elite devices
Topic: Calibrating head unit
Replies: 1
Views: 16

Re: Calibrating head unit

Hi There are some inaccuracies in what you wrote. About serial number and wheel circumference setting on Garmin: - trainer serial number < 30000 -> you have to put your wheel circumference in the setting - trainer serial number > 30000 -> you have to divide your wheel circumference by 13.2 So, you h...
by Elite Admin S
Mon Sep 20, 2021 8:49 am
Forum: Direto, Direto X, Direto XR
Topic: Slight thumping with flywheel
Replies: 5
Views: 47

Re: Slight thumping with flywheel

Hi

Do you think that you can show us this thumping through a video?
If it is so, please contact us and send us the video. We will check it.
https://support.elite-it.com/en/ticket
by Elite Admin S
Mon Sep 20, 2021 8:44 am
Forum: Direto, Direto X, Direto XR
Topic: Direto XR Calibrage
Replies: 7
Views: 819

Re: Direto XR Calibrage

Hi

There's something wrong if the calibration returns only a 2.
Please repeat the calibration and if the problem persists contact our customer care:
https://support.elite-it.com/en/ticket
by Elite Admin S
Mon Sep 20, 2021 8:26 am
Forum: Suito
Topic: compatibilità suito con mozzo SCS
Replies: 5
Views: 1144

Re: compatibilità suito con mozzo SCS

buongiorno Federico Dal link che mi ha passato non capisco la dimensione del mozzo. Consiglio di verificarne la dimensione e seguire queste indicazioni: - in presenza di quick release 130-135x5mm gli adattatori sono inclusi nella confezione - in presenza di perno passante 142x12mm gli adattatori son...
by Elite Admin S
Mon Sep 20, 2021 8:15 am
Forum: Suito
Topic: Suito-T Legs to tight
Replies: 2
Views: 36

Re: Suito-T Legs to tight

Hi

Don't loose the bolts, as the legs must NOT be loose, the risk is to compromise the stability of the trainer.
It's normal that you have to apply some force.

Regards
by Elite Admin S
Fri Sep 17, 2021 11:18 am
Forum: Suggestions
Topic: for real video
Replies: 5
Views: 298

Re: for real video

Hi ymarti About your proposals: 1) give the possibility to hide the numerical data (time, cadence, power, etc.) to have more screen available 2) give the possibility to hide the pause and stop buttons (during the last km's the track is covered if the route display function is activated) 3) give the ...
by Elite Admin S
Fri Sep 17, 2021 10:58 am
Forum: Smart Trainers
Topic: Faulty super high cadence in Turno
Replies: 1
Views: 32

Re: Faulty super high cadence in Turno

Hi

Please contact our customer care, it is necessary to analyze the data.
https://support.elite-it.com/en/ticket
by Elite Admin S
Fri Sep 17, 2021 10:57 am
Forum: Direto, Direto X, Direto XR
Topic: Direto XR Calibrage
Replies: 7
Views: 819

Re: Direto XR Calibrage

Hi

To do the calibration, you don't need the subscription.
Run my e-training and do the calibration there. Check the offset value, it's important to understand the status of the internal belt

Regards
by Elite Admin S
Fri Sep 17, 2021 10:55 am
Forum: Direto, Direto X, Direto XR
Topic: Awful noise coming from my Direto XR
Replies: 2
Views: 67

Re: Awful noise coming from my Direto XR

Hi

Please contact our customer care. Specify the trainer model, serial number and add the link of the video:
https://support.elite-it.com/en/ticket

Regards

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