Search found 1014 matches

by Elite Admin S
Thu May 24, 2018 8:59 am
Forum: Forum questions
Topic: Suggestion for the forum
Replies: 2
Views: 17

Re: Suggestion for the forum

Hi

Thank you for your suggestion, but I'm not sure it will be a good idea.
Every year we produce new products and in few time the forum will have too many sections.

But I'll think about a possible solution to improve the situation, promised ;)
by Elite Admin S
Thu May 24, 2018 8:54 am
Forum: Smart Trainers
Topic: Direto, power measurement
Replies: 2
Views: 20

Re: Direto, power measurement

Hi Direto sends the global power of a complete pedal stroke (left + right pedal) and also the percentage of force between your two legs If you're not using our wired cadence sensor, it sends the percentage without specifying if it is the right or left pedal. If you use it, instead, the Direto will s...
by Elite Admin S
Thu May 24, 2018 8:46 am
Forum: Interactive Trainers
Topic: Low speed with Direto on Sufferfest
Replies: 2
Views: 22

Re: Low speed with Direto on Sufferfest

Hi CJ Thank you for your post, it's a good opportunity for me to explain a common error ;) The reduced circumference (divided by the trainer ratio) must be used in non Elite devices/apps ONLY if you're connecting to the trainer as speed&cadence . Not if you connect to it as a ant+ fe-c (controll...
by Elite Admin S
Thu May 24, 2018 8:33 am
Forum: Configuro
Topic: Speed help
Replies: 6
Views: 61

Re: Speed help

It may be that some variable overflows, this could explain this behavior.
Keep us updated on wahoo reply
by Elite Admin S
Wed May 23, 2018 9:42 am
Forum: Smart Trainers
Topic: Direto, simulate larger chain rings
Replies: 4
Views: 22

Re: Direto, simulate larger chain rings

Hi ftalat

So, you're saying that the trainer seems to not do enough resistance?
Please do this test. Run my e-training app this time and do the same training (ride on a flat) and let me know if you have the same feeling or not.
by Elite Admin S
Wed May 23, 2018 9:35 am
Forum: Smart Trainers
Topic: Direto, no resistance for gear indexing
Replies: 2
Views: 16

Re: Direto, no resistance for gear indexing

Hi Explanation :geek: When you plug the power supply, Direto places itself to what we call "default starting point". This position has a little resistance (it's not a 0 resitance position). It is needed in case a user wants to use the trainer without any device, so he can still pedal on it...
by Elite Admin S
Tue May 22, 2018 11:22 am
Forum: My e-training Mobile
Topic: Strava Upload fails
Replies: 1
Views: 16

Re: Strava Upload fails

First of all, try restarting your phone. If the problem doesn't disappear, please contact the customer care using the contact form in the app and adding a little explication of the problem. In this way we'll receive some additional information on your device and installation and can make some tests....
by Elite Admin S
Tue May 22, 2018 8:56 am
Forum: My e-training Desktop
Topic: Elite - My E Training Software
Replies: 2
Views: 313

Re: Elite - My E Training Software

Hi Usually this kind of issues are due to windows user permissions. Basically, Windows doesn't allow you to save the videos in the default folder (and this may also be due to some windows update, that explains why before you were able to save them in the same folder). Please try in this way: - creat...
by Elite Admin S
Tue May 22, 2018 8:30 am
Forum: My e-training Mobile
Topic: My e-training - subscription
Replies: 1
Views: 16

Re: My e-training - subscription

Hi I'm sorry, once the coupon has been registered it is linked to the account that has been used. It is not possible to transfer it to other accounts. If you want to use all the functions in my e-training app, you have necessarily to purchase your own subscription (or you'll have to use his account)...
by Elite Admin S
Tue May 22, 2018 8:27 am
Forum: My e-training Mobile
Topic: My E Training History suddenly dropped about 40 miles
Replies: 1
Views: 16

Re: My E Training History suddenly dropped about 40 miles

Hi

In my experience, this is the first time we have a similar issue.
But indeed it would be interesting to understand if other users had the same problem.

Of course our technicians are working on your case to understand what happened

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