Search found 2776 matches

by Elite Admin S
Tue May 07, 2024 10:09 am
Forum: myRealVideo
Topic: Upload stuck since a week
Replies: 4
Views: 4660

Re: Upload stuck since a week

Hi

Did you already tried to restart the app?
Also, cancel the upload and try again.

If the problem persists, contact the support:
https://support.elite-it.com/en/ticket

Regards
by Elite Admin S
Mon Apr 22, 2024 8:11 am
Forum: Suggestions
Topic: NOTHING WORKS!!
Replies: 1
Views: 3306

Re: NOTHING WORKS!!

I'm sorry for your disappointment.
Please contact the support, the guys there will help you solve the problem:
https://support.elite-it.com/en/ticket
by Elite Admin S
Thu Apr 04, 2024 8:10 am
Forum: Other Trainers
Topic: Elite RealTour manuals/downloads
Replies: 1
Views: 2220

Re: Elite RealTour manuals/downloads

Hi

Please contact the support, the guys there will send you the latest version of the user manual:
https://support.elite-it.com/en/ticket
by Elite Admin S
Tue Apr 02, 2024 8:32 am
Forum: My e-training
Topic: I have problems importing GPX files to Garmin Connect web
Replies: 4
Views: 3882

Re: I have problems importing GPX files to Garmin Connect web

Hi

There may be a problem with the original file.
Did you already try to export it again?
If the problem persists, contact the support:
https://support.elite-it.com/en/ticket
by Elite Admin S
Tue Mar 12, 2024 9:35 am
Forum: Forum questions
Topic: support.elite-it.com e-mail address is not available
Replies: 1
Views: 2487

Re: support.elite-it.com e-mail address is not available

Hi

You can raise a ticket here:
https://support.elite-it.com/en/ticket

Or you can write to this email address:
info@elite-it.com

Regards
by Elite Admin S
Wed Feb 28, 2024 8:24 am
Forum: Suito
Topic: Suito problem (either power adapter or firmware...no idea)
Replies: 1
Views: 2309

Re: Suito problem (either power adapter or firmware...no idea)

Hi Giacomo

Please don't use a non original power supply with your trainer.
The problem may be on the power supply or on the circuit board. Please contact the support:
https://support.elite-it.com/en/ticket
by Elite Admin S
Mon Feb 12, 2024 9:25 am
Forum: My e-training
Topic: My e-training e sensore di cadenza Garmin
Replies: 3
Views: 3563

Re: My e-training e sensore di cadenza Garmin

Ciao

La configurazione sembra corretta.
Se provi con un altro dispositivo ti dà lo stesso problema?

Se è così e nemmeno rifacendo la configurazione va a posto, apri un ticket all'assistenza:
https://support.elite-it.com/it/ticket
by Elite Admin S
Mon Feb 12, 2024 8:47 am
Forum: Direto, Direto X, Direto XR
Topic: Question about the operation of the Elite Direto XRT trainer (The sound of the trainer)
Replies: 2
Views: 2827

Re: Question about the operation of the Elite Direto XRT trainer (The sound of the trainer)

Hi

I cannot play the video, sorry.
Generally speaking, if there's a noise that you are not sure to be normal, the best thing to do is to raise a ticket to our support:
https://support.elite-it.com/en/ticket

Send them a video and the guys there will check if it's normal or not
by Elite Admin S
Mon Feb 12, 2024 8:32 am
Forum: My e-training
Topic: Strange FTP power value.
Replies: 1
Views: 2708

Re: Strange FTP power value.

Hi

Definitely there's something wrong.
Please repeat the test and if you have the same result contact our support, as it is necessary to check the saved data.

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