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by Elite Admin S
Wed Apr 07, 2021 11:35 am
Forum: Smart Trainers
Topic: Elite Zumo making loud cracking sound
Replies: 1
Views: 78

Re: Elite Zumo making loud cracking sound

Hi Contact the customer care: https://support.elite-it.com Add the serial number of your Zumo: https://elitesrl.zendesk.com/hc/en-us/articles/360013874379-How-to-find-the-serial-number Add also a little video in which we can hear the noise. If the file is too heavy, use a file sharing site like http...
by Elite Admin S
Wed Apr 07, 2021 11:05 am
Forum: Direto & Direto X
Topic: Request for power smoothing = 0
Replies: 1
Views: 116

Re: Request for power smoothing = 0

Hi gaspbeanie

You have to consider that Direto measures power on the hub and not on the pedal.
When you stop pedaling, on the hub there's still power for some seconds and the internal sensor measures it (and show it on screen)

Regards
by Elite Admin S
Tue Apr 06, 2021 1:24 pm
Forum: Direto & Direto X
Topic: Wheel Circumference
Replies: 1
Views: 78

Re: Wheel Circumference

Hi

The best thing to do is to measure your real wheel circumference and use that value in both the application.
Here's one possible way to measure it:
https://elitesrl.zendesk.com/hc/en-us/a ... cumference

Regards
by Elite Admin S
Tue Apr 06, 2021 10:44 am
Forum: Trainers general discussion
Topic: Bluetooth Suito T
Replies: 1
Views: 133

Re: Bluetooth Suito T

Hola

Verifica que has activado el bluetooth y también la posición (gps)
Si el problema no desaparece, contacta el servicio de asistencia:
https://support.elite-it.com/en

Un saludo
by Elite Admin S
Tue Apr 06, 2021 10:36 am
Forum: Direto & Direto X
Topic: Direto calibration value
Replies: 6
Views: 4896

Re: Direto calibration value

Hi

With a small difference, there won't be any power difference.
The firmware will consider the difference in the offset to adjusts the power.

Regards
by Elite Admin S
Tue Apr 06, 2021 10:31 am
Forum: My e-training Mobile
Topic: Calibration bug in mph?
Replies: 1
Views: 50

Re: Calibration bug in mph?

Hi

Check with our app Upgrado if you have the latest version of the firmware.
If not, update it.

If this won't solve the problem, check also if it works properly if you set the unit of measure in km/h instead of mph.
Then contact our customer care:
https://support.elite-it.com/en

Regards
by Elite Admin S
Thu Apr 01, 2021 9:49 am
Forum: Direto & Direto X
Topic: broken axle
Replies: 1
Views: 64

Re: broken axle

Hi Contact the support at this link: https://support.elite-it.com/en Add your trainer serial number and the receipt of purchase. Add also a little video in which we can hear the noise and one in which we can see the play between the fan and flywheel. If the video files are too big, upload them using...
by Elite Admin S
Thu Apr 01, 2021 9:46 am
Forum: Trainers general discussion
Topic: analisi di pedalata non va
Replies: 2
Views: 141

Re: analisi di pedalata non va

Buongiorno

Provi a disinstallare e reinstallare l'applicazione.
Provi anche a disattivare eventuali altri dispositivi wireless nell'area per minimizzare i disturbi (anche il wifi, come prova)
Se il problema persiste contatti il servizio di assistenza:
https://support.elite-it.com/en

Saluti
by Elite Admin S
Thu Apr 01, 2021 9:43 am
Forum: Nero
Topic: Nero problem "Power/Time" mode
Replies: 1
Views: 43

Re: Nero problem "Power/Time" mode

Hi Power oscillations are absolutely normal. The are due to the difference between a pedal stroke and the other. Even pro riders have +/-10-15W fluctuations. If you compare it with an external power sensor, you will find the same fluctuations. Also, Nero is a roller so it's a little more delicate. F...
by Elite Admin S
Thu Apr 01, 2021 9:37 am
Forum: Qubo Digital / Novo Smart
Topic: Power And Noise Issue
Replies: 1
Views: 48

Re: Power And Noise Issue

Hi For every noise issue, the better solution is to contact our customer care: https://support.elite-it.com/en Add a short video in which we can hear the noise. If the file is too heavy, upload the video using a file sharing site (for example http://www.wetransfer.com) and send us the link to downlo...

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