Search found 2265 matches

by Elite Admin S
Tue Oct 26, 2021 12:18 pm
Forum: Direto, Direto X, Direto XR
Topic: Direto calibration
Replies: 42
Views: 113945

Re: Direto calibration

Hi

Contact our customer care and we will give you specific instructions

https://support.elite-it.com/en/ticket
by Elite Admin S
Tue Oct 26, 2021 12:17 pm
Forum: My e-training
Topic: Two riders on one Suito trainer using the same app? Maybe different iPads?
Replies: 2
Views: 9

Re: Two riders on one Suito trainer using the same app? Maybe different iPads?

Hi the rider setting is saved locally, so if you use different devices, every one of you can have its own setting. But you won't be able to distinguish who has done a certain training in this moment. In the new version of my e-training, which will be soon released, there's the option to create perso...
by Elite Admin S
Tue Oct 26, 2021 12:13 pm
Forum: Direto, Direto X, Direto XR
Topic: Firmware 078
Replies: 7
Views: 578

Re: Firmware 078

Hi

It seems a connection issue.
Power off both the trainer and the phone and restart them. If the problem is not solved, contact our customer care
https://support.elite-it.com/en/ticket

Regards
by Elite Admin S
Tue Oct 26, 2021 12:09 pm
Forum: My e-training
Topic: Wrong archive total km or duration
Replies: 1
Views: 13

Re: Wrong archive total km or duration

Hi

We had some cases like yours and it is due to an error in the database.
Contact our customer care specifying your my e-training account:
https://support.elite-it.com/en/ticket

the guys there will correct it
by Elite Admin S
Tue Oct 26, 2021 12:05 pm
Forum: Direto, Direto X, Direto XR
Topic: Elite Direto: richieste varie
Replies: 1
Views: 23

Re: Elite Direto: richieste varie

Buongiorno Rispondo di seguito alle sue domande 1) Esiste una guida? Dove posso scaricarla? Non esiste una vera e propria guida per l'uso. C'è il manuale di istruzioni, che ha ricevuto assieme al trainer. Nella app, inoltre, ci sono dei piccoli suggerimenti che appaiono premendo il punto di domanda ...
by Elite Admin S
Tue Oct 26, 2021 11:59 am
Forum: Suito
Topic: Non-Drive Side Large Nut
Replies: 2
Views: 18

Re: Non-Drive Side Large Nut

Hi

It's better to do it by hand (is more confortable).
You have to use a wrench to tighten it while you hold the pulley:
Image
by Elite Admin S
Tue Oct 26, 2021 11:48 am
Forum: Trainers general discussion
Topic: Problème avec Realturbomuin B+ et Bkool
Replies: 1
Views: 53

Re: Problème avec Realturbomuin B+ et Bkool

Hi Sorry, I can't speak french so I'm not sure to have understood properly. If I'm right: - if you use my e-training, all is working properly - if you use BKool on a pc, the trainer is too hard to pedal - if you use BKool on a smartphone, the resistance doesn't work If it is so, you have to contact ...
by Elite Admin S
Tue Oct 26, 2021 11:45 am
Forum: Direto, Direto X, Direto XR
Topic: Direto X power reading too low
Replies: 1
Views: 37

Re: Direto X power reading too low

Hi

When you do the calibration, which offset value do you get?
Is it close to the original one or not?
by Elite Admin S
Tue Oct 26, 2021 11:43 am
Forum: Trainers general discussion
Topic: trainer selector suggestion..
Replies: 1
Views: 65

Re: trainer selector suggestion..

Hi Of course... the more you pay, the more you have ;) But at the same time, it may be that a low-end trainer is all you need for your training 8-) The major benefit of a direct drive is quietness (you don't have the contact between the wheel and the roller and this means less noise). This is a poin...
by Elite Admin S
Tue Oct 26, 2021 11:33 am
Forum: Tuo
Topic: Tuo not working
Replies: 1
Views: 17

Re: Tuo not working

Hi

Before returning the trainer, try contacting our support:
https://support.elite-it.com/en/ticket
The guys there will ask you some specific test

Regards

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