Search found 2184 matches

by Elite Admin S
Thu Sep 23, 2021 8:57 am
Forum: Direto, Direto X, Direto XR
Topic: level mode not working
Replies: 8
Views: 3520

Re: level mode not working

This kind of issue must be verified through some specific test.
So, it's necessary to contact our customer care:
https://support.elite-it.com/en/ticket

Regards
by Elite Admin S
Thu Sep 23, 2021 8:56 am
Forum: Direto, Direto X, Direto XR
Topic: Level Mode not working
Replies: 1
Views: 11

Re: Level Mode not working

Hi

Please contact our customer care:
https://support.elite-it.com/en/ticket

The guys there will ask you some specific test to find the cause of the issue

Regards
by Elite Admin S
Thu Sep 23, 2021 8:54 am
Forum: Direto, Direto X, Direto XR
Topic: Direto Power much too high
Replies: 1
Views: 19

Re: Direto Power much too high

Hi

It seems a problem on the internal sensor. It is necessary to contact our customer care:
https://support.elite-it.com/en/ticket

In the text of the request specify:
- the trainer model
- its serial number
- a description of the issue

Regards
by Elite Admin S
Thu Sep 23, 2021 8:52 am
Forum: Direto, Direto X, Direto XR
Topic: Resistance Stepper Motor
Replies: 5
Views: 50

Re: Resistance Stepper Motor

Hi Declan Can you please check the soldering in the point in which the cables connect to the motor? If they are ok, the problem seems again on the electronic board. Just for other people reading this, our electronic board uses a driver which is sensible to static discharges. This means that the elec...
by Elite Admin S
Thu Sep 23, 2021 8:32 am
Forum: Direto, Direto X, Direto XR
Topic: DIRETO X CALIBRATION ON ROUVY
Replies: 1
Views: 25

Re: DIRETO X CALIBRATION ON ROUVY

Hi I don't know exactly how rouvy calibration works. I suggest you to do the calibration of the trainer using my e-training app (an active subscription is not necessary to do it). As the calibration is "written" on the trainer, it will then work also when you're using different application...
by Elite Admin S
Thu Sep 23, 2021 8:29 am
Forum: Trainers general discussion
Topic: Realtour problema connessione server
Replies: 1
Views: 24

Re: Realtour problema connessione server

Buongiorno Sta utilizzando il software Real o il software my e-training? Nel primo caso, la devo avvisare che il software Real è stato ufficialmente dismesso. Le consiglio di installare il nuovo software my e-training: https://www.elite-it.com/it/prodotti/app-software/my-e-training Se invece sta già...
by Elite Admin S
Wed Sep 22, 2021 8:07 am
Forum: Direto, Direto X, Direto XR
Topic: Resistance Stepper Motor
Replies: 5
Views: 50

Re: Resistance Stepper Motor

Hi The replacement of the stepping motor on a Direto requires special equipment and experienced hand. It's not something that a user can do. Are you having problems with the stepping motor? It's not a common problem, maybe the cause of your issue is somewhere else. Can you describe the issue in deta...
by Elite Admin S
Wed Sep 22, 2021 8:02 am
Forum: Suito
Topic: compatibilità suito con mozzo SCS
Replies: 9
Views: 1169

Re: compatibilità suito con mozzo SCS

Ecco l'adattatore corretto:
https://www.shopelite-it.com/sensori-ad ... alized-scs

In teoria non dovrebbe essere necessario. Le dico però per esperienza che capita spesso che sia necessario fare delle microregolazioni sul cambio.

Saluti
by Elite Admin S
Tue Sep 21, 2021 11:13 am
Forum: Suito
Topic: compatibilità suito con mozzo SCS
Replies: 9
Views: 1169

Re: compatibilità suito con mozzo SCS

Buongiorno a tutti

Confermo che è necessario un adattatore specifico per lo standard SCS (lo stesso che era linkato nel primo post).
Era stato rimosso dallo shop online, ma lo stanno reinserendo. A breve aggiorno il post con il link

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