Elite forum

Hi You have to select speed & classical trainer and pair it there. If you have wrong speed, it means that the circumference value is not correct. The Misuro sensor calculates speed on the turns of the elastogel roller (not on the wheel) so you have to set a 94mm circumference. To know where to m...

Hi

The electronic board costs 90€ plus shipment.
Of course if the trainer has less than 2 years we will send it for free.
Contact the customer care at myetraining@elite-it.com

Regards

Hi nomadicbry Do you have the same problem if you use my e-training? Try with this procedure: - power off all the other devices that can interfere with the trainer (Garmin or Wahoo devices, other smartphone...) - run my e-training - start a level mode training (available without subscription) and ch...

Hi If only the blue led is lit, it means that the board is not properly supplied. The cause may be: 1. a problem on the power supply 2. a problem on the electronic board So, first of all you have to check the output of the power supply (you can check it with a tester/multimeter or ask to an electron...

Please contact the customer care at myetraining@elite-it.com.
Add also a video in which we can hear the noise

Regards

@Saggyxxx1

Contact the customer care.
The problems you've described seems to indicate a problem on the belt.
It's necessary to investigate further

Regards

I'm sorry Heiko.
We have scheduled some test on Sufferfest, please can you write me more details about the type of training you did so I can try to reproduce the issue?
You can write me also in pm if you prefer

Regards

Hi Heiko This is not correct. We do release updates of our trainer firmware if necessary. We've the Upgrado app for this reason. We recently released updates for Nero, Suito and Zumo (for example). Direto didn't need an update, yet. I would like also to say that our customer care works hard to try t...

Hi

In the video, I can hear:
- the noise of the cassette
- the sound of the motor that is adjusting the resistance (the same you have when you power on the trainer).

I think it's the same that the customer care guys has heard.
Both this are normal on this trainer.

Please contact our customer care at myetraining@elite-it.com

Regards