Elite forum

If it's a power mag, are you using a Misuro sensor?
If it is so, please check its position (orientation is important) and the flash setting

If it's a power mag smart B+ (with integrated sensor), contact our customer care:
https://support.elite-it.com/

Contact our customer care, we will try to find out the complete code or give you a new code if not possible

Regards

Check again the mounting.
If the problem persists, contact our customer care (possibly, linking a video in which the noise is audible)

Regards

The video must be downloaded in all the devices (it must have been saved locally)
But if you bought it on one, you'll be able to download it for free in every device.

Regards

Hi

It's a mechanical issue.
If the trainer is still under warranty, contact the shop where you bought it and ask for a replacement.
If the warranty has expired, contact our customer care.

Hi guys

If you have issues related to noises, please contact the customer care at myetraining@elite-it.com.

Regards

Contatti l'assistenza tecnica all'indirizzo myetraining@elite-it.com con tutti i dettagli.
Saluti

Che chiavetta ant sta utilizzando? Quella di Wahoo?
Se così fosse, attenzione poiché non è compatibile con i sistemi operativi più recenti

Saluti

Hi Nigan

If you have contacted the customer care, please wait their reply.
The guys there will help you sorting out all your issues.

Regards

Hi

It depends on the serial number, the first productions didn't use the ftms protocol.
Contact the customer care specifying your trainer serial number to know if yours has it or not (and eventually how to update it)

Regards