Elite forum

Sembra un problema dovuto alla gestione delle porte COM. Questo problema sembra sia riapparso dopo i recenti aggiornamenti di windows. Provi con questa procedura, si dovrebbe risolvere: https://elitesrl.zendesk.com/hc/it/articles/360011501493-Configurazione-porta-COM Se il problema permane, ci conta...

I confirm you that we cover this kind of issue.
I think there must have been a misunderstanding with Mantel. Don't worry, the problem will be solved by the person in charge (I know you're already in contact with us)

Regards

If you use my e-training, do you have the same issue?
If it is so, contact us at myetraining@elite-it.com.
If not, it is probably due to wrong configuration in TrainerRoad; in this case, I suggest you to contact TrainerRoad customer care

Run my e-training and open the premium section:
- if you use the app, you have to select left menu and then premium
- if you use the software, you have to select your rider icon, then the crown icon on the upper right corner

Then, you'll see the link to insert the code

Regards

Did you check the battery level on the Sigma belt?
Try also this:
- remove the battery from the belt
- restart your mac
- run my e-training
- put the battery on the belt
- do again the configuration

If still it doesn't work, contact our customer care at myetraining@elite-it.com

Regards

It's not possible, I'm sorry

Regards

Il test Conconi non è più presente nei nostri software.
La nostra licenza di utilizzo era scaduta e non è stato possibile rinnovarla.

Saluti

Ci contatti all'indirizzo real@elite-it.com, la aiuteremo a risolvere il problema

Saluti

Check if your pc supports the bluetooth LE (not only the standard bluetooth):
https://www.thewindowsclub.com/how-to-c ... windows-10

Regards

Contact the customer care at myetraining@elite-it.com.
It could be a problem on the electronic board