Search found 5 matches

by mccllray
Thu Sep 24, 2020 7:23 pm
Forum: Trainers general discussion
Topic: Direto Fault and Stuck at High Resistance
Replies: 10
Views: 13181

Re: Direto Fault and Stuck at High Resistance

Well humble pie required! Francesco from the Elite support team was excellent and posted a part from Italy yesterday, which arrived in the UK today. I fitted the new belt and pulley in accordance with the instructions - so let's hope.

A big thank you to Francesco. :)
by mccllray
Sat Sep 19, 2020 6:41 pm
Forum: Trainers general discussion
Topic: Direto Fault and Stuck at High Resistance
Replies: 10
Views: 13181

Re: Direto Fault and Stuck at High Resistance

If I could find the link on the Elite site to Customer Service then I would contact them! Common Elite, please make it easier!
by mccllray
Sat Sep 19, 2020 6:32 pm
Forum: Trainers general discussion
Topic: Direto Fault and Stuck at High Resistance
Replies: 10
Views: 13181

Re: Direto Fault and Stuck at High Resistance

Well here I am again! I highlighted this issue sometime ago (first comment on the forum)and after no response from Elite Customer Service fixed the issue myself. The belt had slipped and wedge against the structure increasing resistance. I have suffered with this issue numerous times since and resol...
by mccllray
Thu Oct 25, 2018 7:38 pm
Forum: Trainers general discussion
Topic: Direto Fault and Stuck at High Resistance
Replies: 10
Views: 13181

Re: Direto Fault and Stuck at High Resistance

Well it's been over a week since I emailed the company, and the promised response is yet to come! All very frustrating really....come on Elite, where is the support? :(
by mccllray
Fri Oct 19, 2018 12:31 pm
Forum: Trainers general discussion
Topic: Direto Fault and Stuck at High Resistance
Replies: 10
Views: 13181

Direto Fault and Stuck at High Resistance

Whilst hill climbing on Zwift at 260W, I momentarily stopped and reset a reminder on my laptop. On resuming the training session, I noticed that the resistance had for some reason increased to maximum, but the indicated wattage on the screen was way down on what I would have expected. A burning rubb...

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