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I’ve experienced the same thing with my Direto XR—firmware 87 is the latest and works fine for Zwift, but virtual shifting can be inconsistent on other platforms like Rouvy. The click-and-play controllers seem to be more hit-or-miss, so it's likely a compatibility issue with Rouvy at the moment. Hop...

Hi, I would like to ask if your issue has been resolved by Elite customer service?
Drift Boss