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Did you ever get this resolved? I also have an intermittent grinding noise on my XRT and the verdict from Elite support is that it's normal. I'm not convinced though.

I have a new Direto XR which also has a strange grinding noise. Elite support say it's normal but I really don't think it can be. Or, if it is normal, it's a design flaw.
I'll email you separately so you can send me your video, I'd be interested to hear it.